Access revoked by Admin. I'm the Admin and revoked nothing...

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Geektastic

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#260046 8-Nov-2019 08:20

I use an email app called Newton on my Android devices and my Apple Devices.

This morning, Newton says that access to my Gmail account has been revoked. "Error 400: Admin Policy Enforced"

Now, I'm the Admin under Google Services. I've changed nothing and it worked just fine yesterday.

Since I'm very far from being an IT professional, I'm stumped.

Any suggestions for a fix? Thanks

CYaBro

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#2349992 8-Nov-2019 08:37

Can you still login to the gmail account via a web browser?

It could be a security setting in your Google account that has changed and is blocking Newton.

Does Newton use the proper google authentication when you add your gmail account?
As in you got the prompt that said Newton wants to access your account with a list of specific permissions?

If not you probably need to make sure that your Google account security setting to allow less secure apps is enabled.

Opinions are my own and not the views of my employer.

Rikkitic

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#2350012 8-Nov-2019 09:37

I recently went through something similar with a popmail client. Apparently Google may change the security setting at any time without bothering to tell the user. It is definitely worth trying the above.

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mdf

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#2350073 8-Nov-2019 10:36

The Less Secure Apps thing strikes again?

Geektastic

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#2350074 8-Nov-2019 10:39

Under Google Security, it says that the app has all the access it needs.

Yet this is the message you get if you try and fix the app (on Android or on Mac OSX)

Error 400: admin_policy_enforced Access to your account data is restricted by policies within your organization. Please contact the administrator for (removed for security).co.nz for more information. Request Details

client_id=(Removed for security).apps.googleusercontent.com
response_type=code
redirect_uri=https://cloudmagic.com/account/response/google
prompt=select_account consent
access_type=offline
include_granted_scopes=true
login_hint=(email address removed for security)
state=eyJjYWxsYmFjayI6Imh0dHBzOlwvXC9jbG91ZG1hZ2ljLmNvbVwva1wvdjZcL2FjY291bnRcL3Jlc3BvbnNlXC9nb29nbGVcL2VkaXQ_Y3Q9ZHgmY3Y9MTAuMC4zMiZwdj0xMC4xNC42JmlkPTkmdXNlcl9pZD01NTE3NjI5IiwiY2xpZW50X3JlZGlyZWN0X3VyaSI6Imh0dHA6XC9cLzE5Mi4xNjguMS4xNTE6NTkyODYiLCJjbGllbnRfc3RhdGUiOiJtYWludmlldyUyRnJlYXV0aFwvdG9wY29udHJvbGxlcmlkPTU5NDg1NTI2NS4yMDM0NDdcL3RpdGxlPSJ9
hd=(domain removed for security)
display=page
scope=https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/userinfo.profile https://mail.google.com/ https://www.googleapis.com/auth/contacts https://www.googleapis.com/auth/calendar.events https://www.googleapis.com/auth/calendar.readonly https://www.googleapis.com/auth/calendar.settings.readonly openid https://www.googleapis.com/auth/admin.directory.user.re

Geektastic

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#2350078 8-Nov-2019 10:42

Well, OK.

I fixed it (so far anyway!) by actually removing access completely then re-granting it.

No idea why it suddenly did this; it was fine when I went to bed, but doing the error thing when I checked it 8 hours later...!