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dt

dt

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#288358 23-Jun-2021 14:43
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Was hoping for some help from the geekzone community from anyone experienced in Meraki AP's, i've exhausted all options trying to figure out a problem we are having with this product, I recently took over managing an environment, we have 17 sites across the country, A combination of 200+ MR42/52 Meraki AP's  that are all experiencing same very weird problems. 

 

When I first came onboard the wireless profiles on them were horrible, basically max settings of 80/40, max power and auto/auto the wireless experience was horrible, I could see throughout the log history someone had been fiddling with them for quite some time to try and make them "work" settling on max everything as their solution.

 

They are now adjusted to this

 

 

The experience is much better but I am still having this weird problem where progressively over a period of two weeks the performance will degrade drastically to an unusable state, rebooting them will fix the problem again for two-ish weeks then rinse and repeat.. theres no way to schedule reboots or do bulk reboots and is a very tedious task to through rebooting 200+ aps weekly to prevent the problems from cropping up.

 

They don't happen consistently all at the same time, but will start gradually getting reports for different sites over time, it's to the point where they will say "the problems back again" check the meraki portal and yep I can see high latency and utilisation across multiple AP's

 

I have had wireless surveys done to rule out interference or coverage issues, added additional AP's in high density areas to help spread loads, engaged with wireless consultants, they have acknowledged theres a problem but don't know exactly what it is, engaged with Meraki support for months who refused to acknowledge there was anything wrong.. I recently had one meraki tech acknowledge there was an undocumented problem with our models and the current version of firmware, I thought GREAT!! finally have found the problem! targeted a site, rolled back the firmware to the last stable version, however it didn't fix the problem, in fact the performance degraded faster than normal. 

 

Coming from managing solutions like Aerohive, Aruba, Rukus I really don't rate Meraki and given the option I would swap it out in a heartbeat but we are to heavily invested in it to just rip it all out and start again so need to just try solider through getting them to work consistently. 

 

Some things to note, when the performance starts degrading I can see very high latency(2000+ms) and higher than normal utilisation 60-80% when normally 10-20% but after a reboot the same clients will reconnect and all back to normal.

 

I'm in the process of having the devices interrogated for wireless nic driver version and updated to latest versions but if it was client side I would have thought the experience to always be poor instead of it getting worse over time then getting better after the AP's are rebooted?

 

I've seen others on reddit/meraki community forums posting about similar issues but their frustrations go into a blackhole with zero acknowledgement from Meraki community staff.

 

Meraki settings are very vanilla and I'm truly lost at what I can look into next. 

 

Any help or idea will be appreciated.

 

Cheers!


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Dynamic
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  #2733199 23-Jun-2021 14:46
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You are licensed for using these, and the license comes with support.  Reach out to the Meraki support team for help.  They are the experts.

 

Or push the issue back to your Meraki supplier.  Make them work for their money! :)





“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams




dt

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  #2733216 23-Jun-2021 15:23
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Dynamic:

 

You are licensed for using these, and the license comes with support.  Reach out to the Meraki support team for help.  They are the experts.

 

Or push the issue back to your Meraki supplier.  Make them work for their money! :)

 

 

 

 

I swear my eye twitched reading "they are the experts" 

 

I have been banging my head against a wall with first line Meraki support, they refuse to escalate because they refuse to acknowledge a problem.. I feel defeated after every encounter with them. Our suppliers are escalating it through other channels but im currently very sour with Meraki, I really feel it shouldn't be this hard. 

 

Im going to try escalate again today as the rollback "fix" from the last support call only surfaced today that it didn't actually fix the problem but made it worse.

 

Not holding my breath though! :( 


Dynamic
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  #2733274 23-Jun-2021 15:41
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Rats..... I'm sorry you are having such a rough time with this, and wish I could offer some assistance.

 

Could you take a couple of APs out of production and have them running in such a way that you can push your support resources to play with and fix these without touching your production APs?

 

If you can PM me a case number, I'll reach out to one of my contacts who may be able to help bump it up the chain.





“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams




dt

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  #2733894 24-Jun-2021 16:46
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Cheers mate, appreciate the offer, I have a call scheduled tomorrow with a channel manager. 

 

Still interested if any other geeks out there have any experience dealing with Meraki AP's


nztim
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  #2733949 24-Jun-2021 17:19
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Never touch them, I should not need to "subscribe" to my network





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


dt

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  #2733990 24-Jun-2021 19:37
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nztim:

 

Never touch them, I should not need to "subscribe" to my network

 

 

 

 

It's a racket, if more than 50% of your licencing expires you don't just loose management to your devices they turn the lights off completely! 


 
 
 

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qwerty123
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  #2734000 24-Jun-2021 20:20
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Meraki APs firmware is based on LEDE/OpenWRT fork, wonder how often they sync their openwrt base with upstream. You can google for "openwrt hostapd high CPU usage" to get a glance how often that issue happens.


dt

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  #2734261 25-Jun-2021 13:03
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Thank you, I will do some reading on it. 

 

They have dumbed down the portals interface so much you can't even check the memory/cpu stats :(

 

I made a mistake mentioning utilisation,  I meant to say "channel utilisation" 

 

This was from an AP that had abnormally high utilisation yesterday.. this is in the reception where there's little to no wireless connectivity throughout the day!

 

still trying to work on a report to interrogate the devices to rule out a rogue driver as these have been historically poorly managed 

 

 

 


lxsw20
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  #2734347 25-Jun-2021 13:52
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How busy is the spectrum in your area? Are APs close enough you could consider disabling 2.4GHz?

 

Did your wireless surveys do any channel recommendations? I wonder if it's worth setting them manually rather than auto. 

 

I had similar fun with a building in the middle of London, where DFS channels were not useable, limiting us to not a lot of bandwidth to share with our many many wireless neighbors. That was with MR32's, which are not great. 


BlakJak
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  #2735481 27-Jun-2021 20:12
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dt:

nztim:

 

Never touch them, I should not need to "subscribe" to my network

 

 

 

 

It's a racket, if more than 50% of your licencing expires you don't just loose management to your devices they turn the lights off completely! 

 

 

Several years ago I 'won' a Meraki freebie. I never removed it from the box.

 

 

My Mikrotik gear is great.




No signature to see here, move along...

cyril7
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  #2735498 27-Jun-2021 21:12
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A few years back I did the whole Ingram meraki training, took me less than a day to understand this kit was not for me, only time I would ever touch it was to remove it and replace with a mix of mikrotik, fortigate, Aruba and ruckus.

Several years later, that view has not changed, and based on client responses not likely to.

Cyril

 
 
 
 

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wlgspotter
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  #2735591 28-Jun-2021 07:30
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lxsw20:

 

How busy is the spectrum in your area? Are APs close enough you could consider disabling 2.4GHz?

 

Did your wireless surveys do any channel recommendations? I wonder if it's worth setting them manually rather than auto. 

 

I had similar fun with a building in the middle of London, where DFS channels were not useable, limiting us to not a lot of bandwidth to share with our many many wireless neighbors. That was with MR32's, which are not great. 

 

 

Never touched Meraki APs before, however drawing from experience of dealing with a large deployment using Fortinet (formerly Meru) APs, I have to agree with @lxsw20's recommendation re disabling auto channel and setting them manually, especially if you do need to use the 2.4GHz spectrum - i.e. you should really only use channels 1, 6 & 11 for 2.4GHz. The use of DFS channels can cause issues too.

 

I'm not discounting rogue AP firmware, or even hardware issues, however, from your channel utilisation graph and the spike it does appear that there might be CCI situation around.

 

One other thought - is there an option in the AP config where could you turn on one (or more) APs around a vicinity into Spectrum Analyser mode? If so, and you can afford to take down the AP to act as a Spectrum Analyser, then perhaps that is a way to uncover how busy if the spectrum around the area over a certain period of time.

 

Good luck!


dt

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  #2735797 28-Jun-2021 13:31
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2.4ghz radio is only enabled on our guest SSID network so I believe it would be pretty safe to disable as a trial, thanks for the recommendations. I will give it a go this evening at our Auckland site. 


dt

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  #2740361 7-Jul-2021 09:33
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Didn't help, techs are still clueless, i'm going to recommend we change to another wireless vendor. Meraki is trash, stay away all! 


clinty
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  #2740373 7-Jul-2021 09:42
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Just to come from a different angle - and for the record complex Wifi is definitely not my thing - is it possible its something network based? Broadcast or multicast traffic that is causing the issue? 

 

 

 

 

 

regards,
Clint

 

 

 

 


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