Landonline under Citrix - corrupt ICA file being delivered (RESOLVED)

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tonyhughes

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#32590 20-Apr-2009 15:28

If so, do you (did you...) ever have trouble with corrupt ICA files coming through the browser?

Would love to hear from anyone who ever had that trouble, resolved or not!

mjb

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#208181 20-Apr-2009 16:07

We do, and the largest problem we have is that the LOL support folk are absolutely clueless when it comes to Citrix environments, so they end up giving bad instructions regarding export/import of keys.. (Local C: drive is non-writable by users).

Haven't seen corrupt ICA files though, sorry :( .

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tonyhughes

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#208186 20-Apr-2009 16:35

mjb: We do, and the largest problem we have is that the LOL support folk are absolutely clueless when it comes to Citrix environments, so they end up giving bad instructions regarding export/import of keys.. (Local C: drive is non-writable by users).

Haven't seen corrupt ICA files though, sorry :( .

I have 3 users with LOL access (I cracked up seeing "LOL support folk" - it's almost a Freudian slip.), and every now and again, for days at a time, some users randomly get this error when the browser (IE6, Svr03, PS4, good h/w).

LOL don't even support Windows Server, let alone Citrix.

They have nearly every fracking security procedure known to man including not letting IT support staff troubleshoot problems with a users account (the user has to be there, and has to talk to LOL to walk through some problems, no matter how technically inept and unwilling the user is ARRGGHH).

BUT

As soon as WE use some form of security on our end (locked down Citrix sessions) - they don't want to know about it.

Can you let me know (via PM if need be) your setup from end to end (as far as your use of LOL goes).

tonyhughes

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#208191 20-Apr-2009 16:59

mjb: (Local C: drive is non-writable by users).

I make it writable for lusers while I am going through the process with elevated privileges.

I can't think of any reason for that to cause an intermittent error of the ica file supposedly being corrupted though.

tonyhughes

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#208562 22-Apr-2009 15:01

**RESOLVED**

Reasonably well known issue with Citrix W.I. vs. Internet Explorer temporary internet files being too large.

I had super-big allowances for caching locally for users, and this can cause issues for Citrix W.I.

Cleared caches, and limited them to much smaller amounts. LOL starts working instantly.

It honestly seems like such a simple thing, and I can't believe LOL Support have not encountered it before.

They use Citrix, and more heavy handed security procedures than ANY system I have used before, BUT they wont support use of the service UNDER Citrix (or indeed on any Server OS).

Arrghh.

Oh well, fixed now.