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# 36121 19-Jun-2009 13:37
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So far I've only used shared hosting plans for myself and other small customers. But the current project I have requires excellent customer support. Any recommendations?

It's difficult so say what the server specs are going to be esp. storage as they may or may not host video, but for the rest, a regular LAMP setup is required.

I've just been browsing Fonterra's ( website (no, they not my customer - I wish), and it's really really snappy. Who is the host there, or do they own their own?


[Moderator edit (MF): moved to correct forum]

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BDFL - Memuneh
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  # 226684 19-Jun-2009 13:41
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I use ICONZ. We have a colocated server in their Auckland datacenter. Not the cheapest, but you are not talking about $20/month shared hosting now, are you?

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  # 226686 19-Jun-2009 13:43
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freitasm: I use ICONZ. We have a colocated server in their Auckland datacenter. Not the cheapeast, but you are not talking about $20/month shared hosting now, are you?

Although I am sure that my client will want bang for bucks, I know that they are overpaying at the moment.


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  # 226690 19-Jun-2009 13:55
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This is something we specialise in, if your client is after high performance, a dedicated server is the way to go, however it is more expensive that shared hosting.

Flick me a PM and I can chat to you about all your options and the price points that they sit at.


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  # 228329 25-Jun-2009 17:38
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You could get a managed VPS service from Maxnet, one I've got sits on VMware ESXi and is supper snappy with the disk being via F/C SAN, but again the pricing will be similar to Iconz so depends really on what your requirements are.

bottom line, you get what you pay for, period.

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  # 229820 1-Jul-2009 10:10
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It looks like are hosted by Gen-i or at least out of the telecom data centre. They will probably have a range of dedicated servers. They are not your best comparrison.

If they are considering hosting video it's important to know where their audience will be coming from. If it's international your bandwidth costs can be a major component of the costs i.e. as much as 80%. There are a bunch of different options to consider. Can you tell us a little more about that?

You say excelent customer support is required and then you mention a server. I'm a little confused, have you been told you won't get any customer supoport on shared hosting?



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  # 229828 1-Jul-2009 10:21
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Domain ID:
Domain Name:
Created On: 30-Jul-2004 00:00:00
Expiration Date: 17-Jun-2013 00:00:00
Sponsoring Registrar: MELBOURNE IT (MELBOURNEIT)
Status: ok
Name Server:
Name Server:
Registrant ID: Unknown
Registrant Name: Fonterra Brands Limited
Registrant Organization: Unknown
Registrant Street1: PO Box 949
Registrant Street2: Unknown
Registrant Street3: Unknown
Registrant City: WELLINGTON
Registrant State/Province: WELLINGTON
Registrant Postal Code: n/a
Registrant Country: NZ
Registrant Phone: 64.44738278
Registrant Fax: Unknown
Registrant Email:
Admin ID: Unknown
Admin Name: Fonterra Brands Limited
Admin Organization: Unknown
Admin Street1: PO Box 949
Admin Street2: Unknown
Admin Street3: Unknown
Admin Postal Code: n/a
Admin Country: NZ
Admin Phone: 64.44738278
Admin Fax: Unknown
Admin Email:

+1 with NeilWeb - I have a stupidly cheap shared host, and still get *reasonable* customer service.

Go with a real host you know, like (used and trusted by a number of people on this site for a start), and you should be fine.

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  # 229913 1-Jul-2009 12:34
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NeilWeb: You say excelent customer support is required and then you mention a server. I'm a little confused, have you been told you won't get any customer supoport on shared hosting?

No, it's not that. But I wouldn't expect shared hosting account support to be equal to a higher priced account. For myself, I am happy to search through FAQ's, wait a day or so for email replies, use user-to-user support. But for my client, I'd like them to be able to pick up the phone and have someone sort things out for them.

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  # 229935 1-Jul-2009 13:41
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At Web Drive we have the same guys answering the phone for our shared hosting as for our servers. In a way it's easier to support you on the shared hosting because there are less variables. Obviously some shared providers keep the cost low by not providing much support so it is worth checking. Have a go at calling 0800 932 374 ask a question and see what sort of support you get. My advice would be to do the same thing to any hosting company your thinking of trying. The proof is in the pudding.

Having said that we are able to provide more customisation on a server so from that angle you could consider it a better service? However there is also more set-up and work on your part. Things to consider.



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