An interesting development. I;ve always thought that Dell shot it self in the foot when it moved all its local account management to Australia in the early 00s. It seemed to sow the seeds of a decline which undermined the fanatasic inroads they made in the previous decade. And I ceretainly experienced a signficant decline in satsifaction with them from that point.
So interesting to see restoring an in-country presence, but at the same time moving away from the direct-channel approach to a third-party reseller model. Again, I always thought that was one of Dell's real advantages though - again - its performance and attractiveness seems to have waned in recent years.
What do others think. Will this make you more or less likely buy Dell from here on?