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1046 posts

Uber Geek
+1 received by user: 61

Topic # 60157 20-Apr-2010 20:57
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Rather annoying issue that I am facing at the moment with one of our Terminal servers.

When you try to run an install process or uninstall process it will stall at the "Gathering required information".

MSIEXEC.exe runs up at %100 CPU this process is run by SYSTEM
a second instance of MSIEXEC.exe sits there (run by current user) not doing anything (I suspect this is normal though)

I have tried the following:

installed the latest version of Windows Installer - still same issue
ran SFC /scannow - still same issue
deregistered msiexec and copied back the files (msi.dll, msiexec.exe, msihnd.dll, msimsg.dll, msinfo32.dll, msinfo32.exe) - still same issue

I am starting to run out of options for this, has anyone had this issue before or seen something like it?

Any help or suggestions are welcome!

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1046 posts

Uber Geek
+1 received by user: 61

  Reply # 320925 20-Apr-2010 21:00
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Oh also I have tried to run the Windows Installer cleanup tool from Microsoft - still same issue

Nothing shows in the event viewer either (only when I kill the process off)

833 posts

Ultimate Geek
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  Reply # 320980 20-Apr-2010 21:39
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Just a question - does the same behaviour occur if you run the installer through the Add/Remove Programs applet in the control panel?


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1046 posts

Uber Geek
+1 received by user: 61

  Reply # 321108 21-Apr-2010 08:27
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Yup, same issue occurs. It happens at the same point too (loading bar stalls close to the end and CPU jumps up)

1046 posts

Uber Geek
+1 received by user: 61

  Reply # 321768 22-Apr-2010 16:39
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Anyone got any ideas?

1046 posts

Uber Geek
+1 received by user: 61

  Reply # 322479 24-Apr-2010 21:29
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Just a BUMP to keep this post alive for the time being.

137 posts

Master Geek
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  Reply # 322489 24-Apr-2010 22:05
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Are you using "change user /install"? Or running the "Add/Remove Programs -> Install a new program"?

Does the prog install on other TS Servers ok?

Can you do a msiexec /i "myapp.msi" /L* %TEMP%\myapp.log and post it here.

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