Big NZ Government website outage

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Ragnor

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#90641 26-Sep-2011 15:49

Anyone heard why all these sites are down and why there is a multi day time frame for them to be back up again?

The Ministry of Economic Development is working to resolve an outage affecting a number of its websites.

The websites are expected to be unavailable until at least midday Wednesday 28 September. The Ministry has developed a resource on its homepage www.med.govt.nz/outage – to explain the ramifications of the outage.

We will be providing extensions to filing deadlines due during this outage and are doing all we can to minimise any inconvenience.

The following websites are affected: - Business Data - business.govt - Companies Office - Consumer Affairs - Financial Service Providers Register (FSPR) - G2B - Government Procurement Solutions - Insolvency and Trustee Service - Intellectual Property Office (IPONZ) - Motor Vehicle Traders Register - New Zealand Petroleum & Minerals - Personal Property Securities Register (PPSR) - Radio Spectrum Management - Societies and Trusts - VolunteerNet.

The outage occurred on Saturday evening during preparation work to upgrade the servers hosting these websites.

We apologise unreservedly for any inconvenience experienced as a result of this outage.

Seems pretty amateur!
http://www.med.govt.nz/outage

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#525872 26-Sep-2011 15:56

They went out of service a few weeks ago as well for a couple of days. Very frustrating as use for work everyday. Major meltdown imminent?

Lazy is such an ugly word, I prefer to call it selective participation

theEd

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#525888 26-Sep-2011 16:32

Curious who manages their infrastructure. Or is it in-house?

chiefie

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#525891 26-Sep-2011 16:36

Are they using HostingDirect?

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johnr

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#525899 26-Sep-2011 17:00

chiefie: Are they using HostingDirect?

lol

SteveON

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#525900 26-Sep-2011 17:06

johnr:
chiefie: Are they using HostingDirect?

lol

Are they using vodafone?

wellygary

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#525902 26-Sep-2011 17:07

This is a fairly stunning debacle

they are actually saying that they will not be able to do real work for 2 days at Patents,and extending deadlines at the Companies Office and Financial Service Providers Register.

The Patent Office has been declared closed on Tuesday, 27 and Wednesday, 28 September 2011.

Pursuant to section 5A of the Patents Act 1953, section 189 of the Trade Marks Act 2002 and section 45A of the Designs Act 1953, the Commissioner hereby declares the Patent Office (known as the Intellectual Property Office of New Zealand) closed for transaction of business on Tuesday, 27 and Wednesday, 28 September 2011.

Companies OfficeThe Register is unavailable. Deadlines will be extended by 5 working days upon restoration of services. This applies to Name Reservations, Company Incorporations, Annual Returns and Requests for Authority. Our Business Service Centre is available at 0508 266 726 for assistance
Financial Service Providers Register (FSPR)The Financial Service Providers Register is suspended pursuant to section 25 of the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Deadlines will be extended by 5 working days upon restoration of services. This applies to registrations, annual confirmations and Requests for Authority. Our Business Service Centre is available at 0508 377 746 for assistance.

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gjm

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#525905 26-Sep-2011 17:13

you know that some poor tech somewhere is having a real bad day

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nate

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#525916 26-Sep-2011 17:40

theEd: Curious who manages their infrastructure. Or is it in-house?

stevenz

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#525934 26-Sep-2011 18:26

This would've thrown our guys upstairs into complete chaos as they rely (possibly too heavily) on data from these sites.

Maybe another dose of Conficker?

@KnightNZ

floydbloke

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#525945 26-Sep-2011 19:04

nate:
theEd: Curious who manages their infrastructure. Or is it in-house?

That doesn't answer the question at all.
I know for a fact that TelsrtaClear doesn't manage MED's infrastructure.
Not that there is anything to suggest that the outage is the fault of the organisation that does of course.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

robbyp

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#525946 26-Sep-2011 19:06

That is a bit of a shocker. So much for the cloud computing model. Guess they will have to go back to paper while it is sorted. Bad luck if you want to register a company or file a return.

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Zeon

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#526008 26-Sep-2011 22:12

robbyp: That is a bit of a shocker. So much for the cloud computing model. Guess they will have to go back to paper while it is sorted. Bad luck if you want to register a company or file a return.

Even if its offline for 2 days its still faster to wait than use paper....

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freitasm

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#526012 26-Sep-2011 22:16

robbyp: That is a bit of a shocker. So much for the cloud computing model. Guess they will have to go back to paper while it is sorted. Bad luck if you want to register a company or file a return.

Cloud computing? Or do you mean hosted/colocated/outsourced/virtualised environment?

Very different things...

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freitasm

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#526020 26-Sep-2011 22:25

Just got confirmation from TelstraClear that this is not related to their services.

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Kyanar

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#526070 27-Sep-2011 09:49

Never mind the Companies Office - the legal eagles on twitter have pointed out that this takes out the PPSR (Personal Properties Securities Register) as well, so getting credit will be hell as there is no way to tell if a person or business has already used an asset as security on a loan until the register is back up.

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