Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


sittingduckz

689 posts

Ultimate Geek
+1 received by user: 288

ID Verified

#228852 25-Jan-2018 16:00
Send private message

Hello People,

 

I have a Galaxy S7 Edge that i'm having issues with.

 

The first phone started getting the vertical pink lines on the screen, this went back for repair 3 times before I threw my toys. Samsung didn't really give a toss, they were happy to just keep trying to fix it. Fortunately Vodafone understands customer service and they replaced my phone for a nice new one.

 

The nice new one has now developed the exact same issue, I've had to send it back again... and again they just want to repair it.

 

I am so sick of transferring all my stuff from one phone to another and repeated trips into Vodafone to return and pickup my phones... When is enough enough.

 

I'm been told by Samsung that this is the first repair on this phone so any replacement has been declined. From my point of view this is the forth repair of my phone.

 

This is a known issue they just can't seem to fix.

 

So frustrating!!!





I'm not a complete idiot, I still have some parts missing.


Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

tehgerbil
1110 posts

Uber Geek
+1 received by user: 884

ID Verified
Subscriber

  #1946827 25-Jan-2018 19:19
Send private message

@sittingducknz you not think of the 'replacement' as a new phone, think of it as a 'remedy'. In this case the 'remedy' has also failed, under which the CGA is clear you're entitled to your money back. This is your choice to accept another remedy or money back.


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.