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#115932 12-Apr-2013 11:30
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I'm wondering if my Galaxy S3 is starting to suffer from Sudden Death Syndrome?

For 5-6 months my S3 has been becoming more and more sluggish at various times with some actions taking 10-15 seconds to complete.  For example - hitting the dial button on a contact it will sometimes freeze for 15 seconds before it starts dialing. 

Over that time I've also been getting an increasing number of random freezes and reboots.  

Over the last few days the phone has started locking up fully - the screen is still on but all input is unresponsive.   I can still be reboot it by holding down the power button for 5+ seconds but nothing else. 

It's now at the stage where I'm seeing freezes and reboots 5-6 times a day. 

I've run the eMMC check and my phone does have the "Insane" chip. 

The freezing / sluggishness issues started happening well before the last firmware update but are continuing to get worse so I'm thinking damage may have been done before the firmware update that was supposed to fix it. 

My S3 has only ever run stock firmware from 2 Degrees. 

Is this the final stages of SDS before the phone dies? 

Or is SDS recognised only when the phone finally dies? 

I bought the phone from 2Degrees last year. 

Suggestions & strategies? 

I have yet to do a full factory reset to see if that makes a difference and can get that done.  Or should I get into 2Degrees fast before it packs up fully? 

Thanks!




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  #798337 12-Apr-2013 12:00
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I took mine back on Wednesday to be fixed. Was suffering from 5+ crashes or shutdowns per day, many requiring the battery to be removed.

Take it back. It's munted and there is nothing you can do about it.



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  #798377 12-Apr-2013 13:45
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When the 2 in my house died, it was sudden... no random reboots, no lock ups... sudden.
They were charging overnight, wouldn't come on in the morning.
This was before the so-called "fix" update on one and just after on the other. Maybe the update has changed the symptoms now.

I'm with sbiddle, take it back asap.

 
 
 
 


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  #798381 12-Apr-2013 13:49
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It won't be "Sudden Death" but on the way to coming to this, the problem is Samsung will likely reflash the firmware and call it a day not actually fixing the issue.

I would recommend you send it away anyway - put "Sudden Death" on the paperwork and get them to take care of it, if it comes back with "Software Reflashed" and not "Mainboard Replaced" then you'll likely have the same issue, so send it straight back as an escalation.






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  #798560 12-Apr-2013 18:34
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michaelmurfy: It won't be "Sudden Death" but on the way to coming to this, the problem is Samsung will likely reflash the firmware and call it a day not actually fixing the issue.

I would recommend you send it away anyway - put "Sudden Death" on the paperwork and get them to take care of it, if it comes back with "Software Reflashed" and not "Mainboard Replaced" then you'll likely have the same issue, so send it straight back as an escalation.


I'll be taking it into 2degrees tomorrow. 

Do they provide a loan phone or do I have to make do without a phone while it's getting repaired? 

Any estimates on turnaround time for repairs? 

Thank you!

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  #798578 12-Apr-2013 19:25
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I was told Samsung turnaround times are typically 5 working days.



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  #798853 13-Apr-2013 17:31
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sbiddle: I was told Samsung turnaround times are typically 5 working days.


Took it back to 2degrees today.  Just in time -over the last 24 hours it has started to freeze continuously - 16 times this morning alone.

Interestingly the 2degrees sales person has sent her own S3 back in for repair three times - each time resulting in a replaced mainboard.  Her phone has been stable since the last mainboard replacement in February.

She was great - letting me type up a full description of the fault in the service request form  :)

On the downside... $46.50 service fee (refundable if they don't find water or impact damage), $50 phone loan fee (small print indicating full cost replacement if the loan phone is damaged) and up to 2 weeks until it is serviced.

Aw well... at least I have a working phone again, even if it's a crappy Android 2.2 LG.

Thanks for the suggestions .

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  #798860 13-Apr-2013 17:51
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Good thing about being in Aussie, we don't get any fees when taking a phone in!

 
 
 
 


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  #800721 17-Apr-2013 09:38
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This is what I received from the Samsung PR regarding the SDS issue:

“Customers experiencing issues with their Samsung Galaxy S3 device should check to see whether they are running the latest version of software – Jelly Bean 4.1.2. The easiest way for customers to ensure their device’s software remains up-to-date is to go into ‘settings’ and select ‘auto updates’ under software. If the issue remains we recommend the customer take the device back to the retailer they originally purchased it from, or that they call our Customer Service Centre on 0800 726 786.”




 

 

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  #800737 17-Apr-2013 09:59
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Shame 4.2 isn't out for it around our parts then!

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  #800738 17-Apr-2013 10:03
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Just got confirmation it should be 4.1.2





 

 

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