Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Antzzz

190 posts

Master Geek


#138486 6-Jan-2014 20:50
Send private message

Hi all, my 23 month old Acer A501 tablet bricked itself over the weekend. Dead stock, never had a custom ROM on it etc. All attempts at getting it going point to dead internal flash memory - judging by the interwebs this sounds like a known issue with a bad Samsung flash part.

Called Acer - they say because it is out of warranty they want AUD$230 to even look at it. Consumer Guarantees Act says that goods must be of acceptable quality and have a reasonable lifespan. Acer stated outright that this is not a known issue - despite many forum posts around the world about it (and even an analysis on the Cyanogenmod site regarding the faulty part). So they are refusing to look at it under the CGA and won't let me speak to anyone in their NZ service centre - I've escalated this with them and am awaiting feedback from a 'manager' in their Philippines centre.

What are the thoughts here on a reasonable lifespan for a 10" Tablet - is 2 years unreasonable?

Create new topic
Affiliate link
 
 
 

Affiliate link: Free kids accounts - trade shares and funds (NZ, US) with Sharesies.
mckenndk
907 posts

Ultimate Geek


  #962125 6-Jan-2014 20:55
Send private message

Reasonable is around 3-5 years out of an electronic device.
I would push it under the Consumer Guarantees act but you will probably have to point them to a link and send the forum links to them as well.

 

I have seen stories on here where people have got TV's repaired or replaced after 3 or 4 years as they just died.

I would say most people would be pissed if their laptop/Ipad/Tablet/Phone died after two years, if looked after devices should last alot longer than this.

vexxxboy
3827 posts

Uber Geek


  #962126 6-Jan-2014 20:55
Send private message

not according to the CGA it's not and it doesnt matter if it's a known issue or not, the tablet failed and Acer should fix it under the terms of the CGA.




Common sense is not as common as you think.


Antzzz

190 posts

Master Geek


  #962136 6-Jan-2014 21:08
Send private message

Oh and if anyone has any contacts in Acer NZ please let me know - I got the impression the call centre person I spoke in the Philippines to had no idea about the NZ CGA...



MikeB4
17078 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #962138 6-Jan-2014 21:12
Send private message

Go back to the store that sold it to you, they have the relationship with Acer

andrewNZ
2487 posts

Uber Geek
Inactive user


  #962145 6-Jan-2014 21:23
Send private message

What KiwiNZ said.
Its primarily the retailer who has to abide by the CGA.
If you bought this in from overseas yourself, you've got basically no rights.

Antzzz

190 posts

Master Geek


  #962190 6-Jan-2014 21:48
Send private message

Unit was purchased directly from Acer NZ - so I have to deal with them. Definitely a local purchase though.

MikeB4
17078 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #962195 6-Jan-2014 22:06
Send private message

Acer NZ

Auckland
Suite 2, Ground Floor, Building A
Millenium Phase II
600 Great South Road, Ellerslie
Auckland, 1051 New Zealand
Tel: 64 9 969 5600
Fax: 64 9 526 5002

They also have a Facebook page



Antzzz

190 posts

Master Geek


  #962874 7-Jan-2014 23:46
Send private message

Some good news - initially the Acer escalation person in the Philippines came back to me with a flat out no on fixing the issue under warranty. However after spending some time trying to get hold of someone in the NZ office that I could name on the disputes tribunal form (harder than you think - their NZ office phone number goes either to the Philippines service center or their Aussie sales office), I think they realised I was serious and they have finally agreed to extend the warranty to fix this problem. So the unit will be on the courier to them in the next day or so.

The optimist in me thinks that they finally took some time to read the CGA and worked out they had to do the repair - however more likely that they worked out that the cost of defending a Disputes Tribunal hearing was probably more than the cost of the repair...

Regardless of the outcome at least they came to the party - so thanks Acer!

And thanks to those who offered suggestions and feedback here.

For anyone reading this in the future here's some useful links regarding self-bricked A500/501s (and it looks like A100/200s might also have a similar problem):

One of many threads describing the issue (with a report of Acer UK fixing it out of warranty), there are similar threads in the TegraOwners and XDA Developers forums:
http://community.acer.com/t5/Android-Tablets/Acer-Iconia-A100-and-A500-Failure-to-Boot/td-p/73711/page/5

CyanogenMod wiki page describing the eMMC bad flash problem (note the reference to the fact that Samsung supplied a patch to OS suppliers containing a workaround):
http://wiki.cyanogenmod.org/w/EMMC_Bugs


Create new topic





News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24


New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49


Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37


Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20


Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11


Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04


Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08


JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05


New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35


Chromecast With Google TV Review
Posted 10-Jun-2022 17:10


Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01


Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01


HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31


Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10


Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.