Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


networkn

23199 posts

Uber Geek

Trusted
Lifetime subscriber

#195964 13-May-2016 15:47
Send private message

So a customers Note 5 which he had a fingerprint set up for, won't recognise the fingers he registered, after a firmware update (Spark). 

 

The password on record for recovery ALSO isn't working. 

 

He has some photos he doesn't want to lose (don't get me started). 

 

Is there any options available to him at this point? Samsung could not have been less helpful. 

 

 


Create new topic
MikeB4
15555 posts

Uber Geek
Inactive user


  #1552289 13-May-2016 16:02
Send private message

Usually when you set the finger prints you also set up a password, pin or both was there a pin set? 


networkn

23199 posts

Uber Geek

Trusted
Lifetime subscriber

  #1552290 13-May-2016 16:03
Send private message

MikeB4:

 

Usually when you set the finger prints you also set up a password, pin or both was there a pin set? 

 

 

He has on record the pin he was using, it won't accept the one he has on record, nor the password, not any fingerprints. 


 
 
 
 


MikeB4
15555 posts

Uber Geek
Inactive user


  #1552293 13-May-2016 16:10
Send private message

yikes backed up content? let me guess no cryyell

 

I think the options are running out, its almost if the device has been hijacked. 


MikeB4
15555 posts

Uber Geek
Inactive user


  #1552294 13-May-2016 16:12
Send private message

what about  using the Android device manager in Google account on a PC.

 

If the device is present you will see an unlock icon

 

 

 

https://www.google.com/android/devicemanager

 

 

 

edit added link


gregmcc
1837 posts

Uber Geek

Trusted
Lifetime subscriber

  #1552303 13-May-2016 16:47
Send private message

MikeB4:

 

what about  using the Android device manager in Google account on a PC.

 

If the device is present you will see an unlock icon

 

 

 

https://www.google.com/android/devicemanager

 

 

 

edit added link

 

 

 

 

If it has a samsung account setup on it a similar unlock can also be done

 

 

 

 


networkn

23199 posts

Uber Geek

Trusted
Lifetime subscriber

  #1552309 13-May-2016 17:02
Send private message

gregmcc:

 

MikeB4:

 

what about  using the Android device manager in Google account on a PC.

 

If the device is present you will see an unlock icon

 

 

 

https://www.google.com/android/devicemanager

 

 

 

edit added link

 

 

 

 

If it has a samsung account setup on it a similar unlock can also be done

 

 

 

 

 

 

 

 

There is a LOCK on google but only the samsung software allows unlock as best I can tell. Google Lock won't work if the phone is already locked. 

 

 


MikeB4
15555 posts

Uber Geek
Inactive user


  #1552312 13-May-2016 17:10
Send private message

hmmm I think it will need a factory restore.


 
 
 
 


MikeB4
15555 posts

Uber Geek
Inactive user


  #1552327 13-May-2016 17:15
Send private message

If you can get into the Google account (PC) and turn off the  2 step authentication and restart the phone this may help 


HotDogBreath
90 posts

Master Geek


  #1552337 13-May-2016 18:22
Send private message

MikeB4:

 

hmmm I think it will need a factory restore.

 

 

I went down a similar road not too long ago with the Note 5. The Samsung account lock is the problem. When I factory reset the handset it stated 'An abnormal factory reset has been reported on this device....."

 

Without the Samsung account the handset is bricked. Reminds me of the find my iPhone feature from a security point of view.


networkn

23199 posts

Uber Geek

Trusted
Lifetime subscriber

  #1552339 13-May-2016 18:31
Send private message

Customer Reset his device. Thanks for the assistance. 

 

 


Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.