About 400 photos just disappeared off my Samsung S5

Forums › Android › About 400 photos just disappeared off my Samsung S5

westernbay

7 posts

Wannabe Geek

#220162 28-Jul-2017 14:52

I hadn't backed up for a while so I feel a loss here. About 400 photos just gone from my photos on my samsung. I checked in folders and not there. I never deleted them. All photos from about February 2017 onwards and random ones prior. Some are of my Dad's 90th and my nephews wedding. Drats. For some reason my phone hasnt backed up since July 2016, says it failed and when i go to back up it says failed as an unknown error has occurred. My memory was pretty full too before these photos went missing. Google says i need to download an app to recover. Is that the solution? Thanks in advance.

geocom

597 posts

Ultimate Geek
+1 received by user: 143

Subscriber

#1832945 28-Jul-2017 15:20

Have you looked at photos.google.com? or is this what your considering as your Backup.

Geoff E

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#1832954 28-Jul-2017 15:40

Did the micro SD card die? Maybe the photos were saving to that and not the phone memory

Linux

westernbay

7 posts

Wannabe Geek

#1832965 28-Jul-2017 16:10

My SD Card file on my phone shows the 317 photos I do have

westernbay

7 posts

Wannabe Geek

#1832967 28-Jul-2017 16:11

When I said i googled, I meant for an answer. I backed up to my PC manually prior.

geocom

597 posts

Ultimate Geek
+1 received by user: 143

Subscriber

#1832969 28-Jul-2017 16:12

westernbay:

When I said i googled, I meant for an answer. I backed up to my PC manually prior.

Android has an option that will upload photos to your google account which you can find by going to photos.google.com I have had many people who do not know this is turned on and it has saved them before.

Geoff E

d3Xt3r

697 posts

Ultimate Geek
+1 received by user: 132

Trusted

#1832971 28-Jul-2017 16:13

westernbay:
Hi

I hadn't backed up for a while so I feel a loss here. About 400 photos just gone from my photos on my samsung. I checked in folders and not there. I never deleted them. All photos from about February 2017 onwards and random ones prior. Some are of my Dad's 90th and my nephews wedding. Drats. For some reason my phone hasnt backed up since July 2016, says it failed and when i go to back up it says failed as an unknown error has occurred. My memory was pretty full too before these photos went missing. Google says i need to download an app to recover. Is that the solution? Thanks in advance.

Have you checked both your internal storage as well as external SD? Sometimes photos can get stored in both locations depending on your camera settings. Also, I'd recommend using a third-party gallery like Piktures or using a file manager like Solid Explorer so that you have more control/visibility over which folder you're looking at. The stock Gallery app is a bit too simple and may not tell you were the photos are exactly stored. Finally, if you've determined that the photos are not there on the phone and SD card, I'd recommend plugging the SD card to your PC (via a card reader if your PC doesn't have an SD slot) and run PhotoRec to recover the photos. http://www.cgsecurity.org/wiki/PhotoRec

HP

Shop now for HP laptops and other devices (affiliate link).

cadman

1014 posts

Uber Geek
+1 received by user: 557
Inactive user

#1833125 28-Jul-2017 22:59

Allow me to introduce you to Photosync

linw

2893 posts

Uber Geek
+1 received by user: 1205

#1833405 29-Jul-2017 14:55

Dropbox can automatically copy photos to your PC as well. Just tell it to do this when it hooks up to your wifi. Magic.

Hope you can find the missing 400.

Linuxluver

5833 posts

Uber Geek
+1 received by user: 1639

Trusted

Subscriber

#1833408 29-Jul-2017 15:01

westernbay:

Hi

I hadn't backed up for a while so I feel a loss here. About 400 photos just gone from my photos on my samsung. I checked in folders and not there. I never deleted them. All photos from about February 2017 onwards and random ones prior. Some are of my Dad's 90th and my nephews wedding. Drats. For some reason my phone hasnt backed up since July 2016, says it failed and when i go to back up it says failed as an unknown error has occurred. My memory was pretty full too before these photos went missing. Google says i need to download an app to recover. Is that the solution? Thanks in advance.

I have a Synology NAS at home and use the DSPhoto app to automagically back up all my photos and video from my phone to my (mirrored RAID) NAS. My NAS is then backed up to another external drive. No annual charges from Google...and I can add storage as I need it. But Google would probably be cheaper. :-)

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

westernbay

7 posts

Wannabe Geek

#1834158 31-Jul-2017 11:01

Hi I am not andriod savvy. I have looked at my files and all my photos are under a folder called DCIM. The DCIM for SD Card has the photos I do have. The phone memory DCIM folder has none where before it did have I think. I dont know where else to look. I have gone and looked in my document files and nothing there. ot sure where else to look. I connected to my PC and copied over the photos I do have. The computer asks authomatically so I say yes, but the missing ones aren't there unfortunately. I will try plugging in the SD card directly and see what I can see there. Thanks

linw

2893 posts

Uber Geek
+1 received by user: 1205

#1834543 31-Jul-2017 21:27

Yes, the DCIM folder is where they are stored.

Now you have copied the remaining files, 'Recuva', or something similar, would be worth a go to see if it can find deleted files.

New World

Shop on-line at New World now for your groceries (affiliate link).

Batman

Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted

Lifetime subscriber

#1834573 31-Jul-2017 23:13

Sounds like it did some kind of factory reset due to getting corrupted or something?

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#1834634 1-Aug-2017 07:27

Have a look in Google Photos. It has a feature where it'll upload photos over to Google and remove off your device to save space.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

HcoNmeM

182 posts

Master Geek
+1 received by user: 28
Inactive user

#1834735 1-Aug-2017 09:46

But Google would probably be cheaper. :-)

Free is defiantly cheaper.. ;)