S8 Charging problem s8 has crack in screen warranty problem

Forums › Android › S8 Charging problem s8 has crack in screen warranty problem

sleepy

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#228944 31-Jan-2018 11:17

My son has a s8 which has stopped charging through the port

He went into Noel Leeming where he bought it and as it has a small crack in the corner

they have said it can only be repaired under warranty if he pays $600 to get the screen fixed first

I understand that he has dropped it and it has a minute crack in the side at the corner

but surely that doesnt stop it being repaired under warranty.

Interested in peoples thoughts

Thanks

tripp

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#1949195 31-Jan-2018 12:19

Did it have the charging problem before being dropped?

Andib

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#1949201 31-Jan-2018 12:24

I believe the issue is the risk involved opening the phone with a cracked screen.

As the screens are glued down there is quite a bit of pressure involved lifting the screen, With it being cracked the chances of the glass shattering increase during this process quite a bit.

I'd give Samsung a call and see what they say, NL may just have a policy of not repairing damaged phones? CGA should still apply as long as the crack / drop did not cause the charging problem (or let moisture in to cause the issue).

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epr

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#1949202 31-Jan-2018 12:25

So my thought is that to repair the fault they will need to remove the screen then they may not be able to get it back in and they refuse to replace a damaged dropped screen for free. I think this is kind of fair on their part because why should they have to.

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Dingbatt

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#1949231 31-Jan-2018 13:28

$600 is a bit excessive. I had to get my S8 screen replaced after it got cracked by a seat belt buckle.
It cost $430 to replace the screen at the official repair agent in Albany.

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networkn

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#1949234 31-Jan-2018 13:37

Dingbatt: $600 is a bit excessive. I had to get my S8 screen replaced after it got cracked by a seat belt buckle.
It cost $430 to replace the screen at the official repair agent in Albany.

Right, but NL want to make some money on top. Isn't unreasonable, they don't have any obligation to handle repairs at $0.

I think the OP should get the repair done elsewhere, and if the charging issue is still a problem, then take it to NL and claim under warranty.

I suspect, however, that the charging port has been inadvertently damaged in the drop. Not all damage is immediately apparent. You may find the repair is denied under warranty.

Linux

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#1949322 31-Jan-2018 14:41

Take it to a Samsung authorised service agent and get them to check out the handset and take POP

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networkn

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#1949327 31-Jan-2018 14:49

Linux:

Take it to a Samsung authorised service agent and get them to check out the handset and take POP

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phantomdb

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#1949409 31-Jan-2018 15:24

Find out who there repair company is and get a quote to have it repaired at the same time the other issue is addressed.?

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phantomdb

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#1949410 31-Jan-2018 15:26

At 600 dollars for a screen fix look at just buying a new phone. ??????

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phantomdb

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#1949411 31-Jan-2018 15:29

After a quick google it looks like an s8 won't charge if it has moisture internally when changed could even be attributed to the crack in the screen allowing moisture in. It may have a moisture indicator somewhere check that first as that won't be covered under warranty.

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sleepy

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#1949420 31-Jan-2018 15:51

Thanks so far for your thoughts

The phone will charge wireless but not through the port

The crack happened a month ago and it has just stopped cable charging

I do understand that if they take the phone apart the screen may fall apart it was more that they felt it could only be repaired if he paid upfront

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tehgerbil

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#1949476 31-Jan-2018 16:12

I can tell you they've learnt the hard way, our store wore thousands of dollars of assessment fees after we sent away devices that were damaged in an apparently unrelated fashion to the fault covered by the CGA.

Our manager knew the CGA back to to front and was a good man, so invariably took the devices, they inevitably came back as "device damaged causing fault", or "water damaged detected" and we would phone the customer, let them know their device was damaged, would cost X hundreds to be fixed.

Most of the time the customer rejected and we let them know the phone was being returned unrepaired with an assessment fee. Man people don't like being told that basically we're holding your device for ransom until you pay your assessment fee. We did get the odd customer who verbally approved the repair, then never came in to collect and pay for it.

It was around this time they introduced the controversial $55 Assessment fee, totally refundable upon collection of the repaired device. This saved a LOT of time and money from tire kickers who knew their device was damaged but were hoping to get it repaired for free.

And I can tell you my manager copped a lot of flak around this time, as he would send away devices without the fee with the absolute promise of the customer it wasn't dropped/wet at any point..

And it would invariably come back with "Drop/water damage" and the customer was trying it on.

We threw out more than a few devices after holding on to them for MONTHS after the customer ignored multiple phone calls and voicemails. My repair/stock manager had a lot of hate for my store manager..

What I am trying to say is I can see it from their perspective, as the saying goes once bitten twice shy.

networkn

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#1949483 31-Jan-2018 16:22

tehgerbil:

I can tell you they've learnt the hard way, our store wore thousands of dollars of assessment fees after we sent away devices that were damaged in an apparently unrelated fashion to the fault covered by the CGA.

Our manager knew the CGA back to to front and was a good man, so invariably took the devices, they inevitably came back as "device damaged causing fault", or "water damaged detected" and we would phone the customer, let them know their device was damaged, would cost X hundreds to be fixed.

Most of the time the customer rejected and was being returned unrepaired.

We did get the odd customer who verbally approved the repair, then never came in to collect and pay for it.

It was around this time they introduced the controversial $55 Assessment fee, totally refundable upon collection of the repaired device.

And I can tell you my manager copped a lot of flak around this time, as he would send away devices without the fee with the absolute promise of the customer it wasn't dropped/wet at any point.. And it would invariably come back with "Drop/water damage" and the customer was trying it on. We threw out more than a few devices after holding on to them for MONTHS after the customer ignored multiple phone calls and voicemails. My repair/stock manager had a lot of hate for my store manager..

What I am trying to say is I can see it from their perspective, as the saying goes once bitten twice shy.

I've seen repair centers "try it on" with claiming water damage that didn't exist. I recall one overseas 'sting" operation where a specific "authorized" repair center was sending out "water damage/customer damage" reports. Consumer watchguard sent in 6 phones in 6 weeks to said repair center, brand new out of box units sent in with "intermittent faults" coming back 2 days later with "water damage".

Your manager sounds like a stand-up guy, it's unfortunate that a few bad eggs (in either direction) can ruin it for everyone.