My partners phone(Redmi 4x) has got a damaged screen, which makes it impossible to unlock with the pin code. She has bought a new phone but is wanting to get all the photos, videos, contacts etc from the Redmi onto her new phone.

I have had a google search for ideas, one was to download MiPCSuite(Xiaomi software) which can allow you to unlock and retrieve data. Problem is the phone will not connect at all to this software...

Im hoping that some clever person on here has the knowledge I require!

Thanks in advance