Factory reset device problem

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Ropata

318 posts

Ultimate Geek
Inactive user

#243780 31-Dec-2018 16:59

Hi People,

I have an issue which is quite hard to explain and cannot find any help from Google at all.

We purchased 2 Galaxy tab A6's for our daughters for Christmas. My partner tried to set them up with some new parental setting which just caused all types of restrictive issues. After realising the only way to have a decent experience would be to reset the devices and delete their brand new accounts, she deleted their Google accounts while I factory reset the 2 devices. When I re-booted the device, It told me I needed to log in with the last account to sign into the device!!! Of course the first account we signed in with had been deleted and had no chance of recovery for some reason. The strange this is, only one of the devices had this issue (maybe I didn't get far enough along the account setup path) so I had to go buy another as soon as the shops opened and now have a flat 6" paperweight sitting here.

Any suggestions?

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1554 posts

Uber Geek

#2152735 31-Dec-2018 17:17

have you tried a hard reset of the phone?

https://www.hardreset.info/devices/samsung/samsung-galaxy-a6/hardreset/first-method/

Ropata

318 posts

Ultimate Geek
Inactive user

#2152759 31-Dec-2018 19:10

Just spoke to Samsung. Seems that the problem is, I did a hard reset instead of a soft reset through the software. When I was first setting up the device and looking to reset it, the first place I looked was back up and reset options and there was no soft reset option at that point of the set up process. So obviously I did a hard reset as I've done many times before when selling phones etc..

Apparently this tablet is now a brick and it will cost me money for them to just look at it and tell me It's a brick.

I can't believe it would be the case that a Google software security policy could brick a device and then It's my problem.

It's a Galaxy tab A BTW. I see your link points to a phone of similar name.

andrewNZ

2487 posts

Uber Geek
Inactive user

#2152770 31-Dec-2018 20:37

I wonder if it can still be flashed with a new ROM and whether that will fix your issue?

No idea, just putting ideas out there.

richms

28168 posts

Uber Geek

Trusted

Lifetime subscriber

#2152774 31-Dec-2018 20:55

Can you still return them as faulty?

Richard rich.ms

Goosey

2829 posts

Uber Geek

Subscriber

#2152775 31-Dec-2018 21:02

Why cant you just create the google account again with the same password as previous?

or has the username been taken since?

robjg63

4096 posts

Uber Geek

Subscriber

#2152777 31-Dec-2018 21:34

Have you tried the details from the post that farcus posted (first response to your post).
If you can get into that mode it should let you wipe/reset.
I can't see why it would be a brick...

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Ropata

318 posts

Ultimate Geek
Inactive user

#2152782 31-Dec-2018 22:11

robjg63: Have you tried the details from the post that farcus posted (first response to your post).
If you can get into that mode it should let you wipe/reset.
I can't see why it would be a brick...

That's the problem. It seems you can no longer do a hard reset......delete your google account and then start fresh. After a hard reset, since Lollipop, you have to enter the Google account that was last on the tablet to go any further. The problem is, while I was doing the hard reset, my partner deleted the Google account we had just made for my daughter. When we realised we needed it again to set up the tablet, it was to late to reinstate that account from Google.

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Wade

2225 posts

Uber Geek

#2152783 31-Dec-2018 22:21

Can you restore the Google account? From memory there was an option to do this

lNomNoml

1807 posts

Uber Geek

ID Verified

#2152784 31-Dec-2018 22:24

Ropata:

I can't believe it would be the case that a Google software security policy could brick a device and then It's my problem.

Well yeah, basically you are acting as the criminal that has just stolen a tablet, you have locked yourself out of it by getting rid of the only recovery option.

I take it you have tried this:

Recover a recently deleted Google Account @support.Google

Ropata

318 posts

Ultimate Geek
Inactive user

#2152786 31-Dec-2018 22:30

lNomNoml:

Ropata:

I can't believe it would be the case that a Google software security policy could brick a device and then It's my problem.

Well yeah, basically you are acting as the criminal that has just stolen a tablet, you have locked yourself out of it by getting rid of the only recovery option.

I take it you have tried this:

Recover a recently deleted Google Account @support.Google

Yeah, It says you may be able to recover this account and then at the next step it says "Google doesn't provide another way to sign in to this account" Probably due to not giving a back up email or phone number.

lNomNoml

1807 posts

Uber Geek

ID Verified

#2152794 31-Dec-2018 23:21

Ropata:

lNomNoml:

Ropata:

I can't believe it would be the case that a Google software security policy could brick a device and then It's my problem.

Well yeah, basically you are acting as the criminal that has just stolen a tablet, you have locked yourself out of it by getting rid of the only recovery option.

I take it you have tried this:

Recover a recently deleted Google Account @support.Google

Yeah, It says you may be able to recover this account and then at the next step it says "Google doesn't provide another way to sign in to this account" Probably due to not giving a back up email or phone number.

Sorry to hear then, at this point you can either try take it to a friendly Chinese/Indian tech shop and they work magic on it or return it if you get luck or claim on insurance.

d3Xt3r

687 posts

Ultimate Geek

Trusted

#2152995 1-Jan-2019 15:44

You can bypass the Factory Reset Protection using this method: https://youtu.be/5JO7nj0ij9M

Ropata

318 posts

Ultimate Geek
Inactive user

#2152997 1-Jan-2019 15:59

d3Xt3r: You can bypass the Factory Reset Protection using this method: https://youtu.be/5JO7nj0ij9M

Man that was so promising but then it wouldn't let me open a web page for security reasons. Seems like they patched this exploit in the build my tablet has.

Thanks anyway.

Dairyxox

1594 posts

Uber Geek

#2153482 2-Jan-2019 19:45

Ropata:

d3Xt3r: You can bypass the Factory Reset Protection using this method: https://youtu.be/5JO7nj0ij9M

Man that was so promising but then it wouldn't let me open a web page for security reasons. Seems like they patched this exploit in the build my tablet has.

Thanks anyway.

If you can find older official roms for your device, then they may still be vulnerable to this exploit and you can complete the process. I did this with a Galaxy S7 edge.

Ropata

318 posts

Ultimate Geek
Inactive user

#2153518 2-Jan-2019 21:58

Dairyxox:

Ropata:

d3Xt3r: You can bypass the Factory Reset Protection using this method: https://youtu.be/5JO7nj0ij9M

Man that was so promising but then it wouldn't let me open a web page for security reasons. Seems like they patched this exploit in the build my tablet has.

Thanks anyway.

If you can find older official roms for your device, then they may still be vulnerable to this exploit and you can complete the process. I did this with a Galaxy S7 edge.

How could I load a ROM without access to developer mode? Willing to try anything before sending to Samsung.

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