Motorola G8 Plus random restarts

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jfanning

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Ultimate Geek
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#268017 23-Feb-2020 21:19

I got my wife a G8 Plus about a month and half ago, she has mentioned over the last few days that she has been getting random restarts on it.

I found a few forums discussing the same problem

https://forums.lenovo.com/t5/Moto-G8-Plus/Random-Shudown-on-Moto-G8-Plus/td-p/4585357

https://www.reddit.com/r/MotoG/comments/e970w1/moto_g8_plus_random_restarts/

Before I go back to PB Tech about it, has anyone else had the issue with their one?

Thanks

psburg32

2 posts

Wannabe Geek

#2481883 12-May-2020 13:17

There is an issue with 2 things. watch this YouTube video to see the fix.

https://youtu.be/NSKOi-R6cVA

psburg32

2 posts

Wannabe Geek

#2481884 12-May-2020 13:18

There is an issue with 2 things. watch this YouTube video to see the fix.

https://youtu.be/NSKOi-R6cVA

jfanning

438 posts

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#2481896 12-May-2020 13:35

psburg32:

There is an issue with 2 things. watch this YouTube video to see the fix.

https://youtu.be/NSKOi-R6cVA

A firmware update that was released for it in March resolved the issue.

timmmay

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#2481911 12-May-2020 13:55

We have three of them, one from PBTech for me, two from the UK from before they were sold in NZ for my wife and Mum. I haven't had any problems or reports of problems.

jfanning

438 posts

Ultimate Geek
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#2481923 12-May-2020 14:13

timmmay:

We have three of them, one from PBTech for me, two from the UK from before they were sold in NZ for my wife and Mum. I haven't had any problems or reports of problems.

I got this one from PB Tech, starting doing it soon after we got it, continued until the new firmware patch in March. Was a common issue, lots of reports on the Motorola support site about it, and was acknowledged by Motorola. The reports were it was happening when the device was idle, my wife's one used to do it mainly at night. But hasn't happened since the software update.

timmmay

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#2481995 12-May-2020 14:37

Guess we were lucky. I notice that WiFi drops fairly regularly, but I assumed that was the new router.

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jfanning

438 posts

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#2481996 12-May-2020 14:43

timmmay:

Guess we were lucky. I notice that WiFi drops fairly regularly, but I assumed that was the new router.

She mentions the same thing, she notices it the most when playing a PlayLink game with the PS4

HamiltonJack

41 posts

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#2527853 23-Jul-2020 16:37

I have two of these phones on Skinny - not recommended as they are incompatible apparently - I wrote about it here: https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=265552&page_no=2#2527852

timmmay

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#2527854 23-Jul-2020 16:40

My wife's G8 plus purchased from the UK works fine on Skinny.

HamiltonJack

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#2527855 23-Jul-2020 16:44

Check the IMEI number on their website and you may find it's not compatible.... it means you don't get the SMS etc that you should! So you might not know....

timmmay

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#2527858 23-Jul-2020 16:46

Txt messages arrive so not really going to bother checking anything.