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5320 posts

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#270559 14-May-2020 22:13
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Still using my trusty Samsung Galaxy A3 for now, tonight Whatsapp updated automatically. The update seems to show the whole message now, instead of one line. Great, I thought, that's a bit of a step forward, although the previous one-line preview was fine. Anyway, now it crashes every time I open it. Restart the phone, same thing.


I can't find a way to roll back to most recent update, and Google doesn't reveal anyone else having a similar issue (anyone here getting it?)


Interestingly, on my Spark phone (also running Android) it updated as well, but doesn't have the same issue.

Is there any way to roll back this update? I know I'll be moving to my new phone eventually, but I need to at least get in and backup my messages etc before migrating to the new one.

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  #2484087 14-May-2020 22:28
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Have you uninstalled the App and downloaded it again?


Edit: I bet both phones are running different Android versions so not comparing Apples with Apples

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  #2484088 14-May-2020 22:29
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Have you tried clearing the cache for the App and App data? make sure to make a backup of your chats first.


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  #2484098 14-May-2020 22:37
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I would backup and uninstall if I could get into it (both great suggestions by the way) but I can't even get it to not crash so I can get into the options and back everything up :(


I think you have a point on the version there John, I suspect the Spark run is running Android 9, while the Samsung is still on 8.

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Uber Geek

  #2484143 14-May-2020 22:55
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Okay, I tried Whatsapp Business and that seems to work, so I might just use that for the moment; at least I can backup my media until I move to my new phone.

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  #2484168 15-May-2020 06:27
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It always crashes when Mark Zuckerberg is reading your messages.

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  #2484394 15-May-2020 12:44
Send private message quote this post will let you download older versions.  It's safe, it's run by the guys and it'd be terrible business for them to allow Malware on that side.





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  #2484404 15-May-2020 12:54
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Thanks muppet I'll give that a look.

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