Dicksmith gave me the wrong Samsung Galaxy S

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jaeyounlee137

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#78574 4-Mar-2011 12:18

During the Boxing Day sale in Christchurch, they did not have stock for the Samsung Galaxy S i9000 or i9000T.
I asked to pre-order one. I made sure that I wanted the i9000T model because that model is for Telecom XT.
When i was told to pick it up, I was just too eager and open it up and play on it. The first week the reception was good but as soon as I went to my mates in Sumner, the reception dropped and the message 'Emergency Calls Only' popped up on the notifications bar. Then I realised I had the Samsung Galaxy S i9000 (Recommended for Vodafone NZ and 2degrees.)

I am now wondering if I can go back to Dicksmith and ask to swap to an i9000T even though my receipt says i9000 VF?

Thanks.

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#445469 4-Mar-2011 12:21

Its taken you 3 months to realise this? I think you would be hard pushed to swap it out this late.

bazzer

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#445471 4-Mar-2011 12:28

It's less than two months. Presumably he got it sometime after New Years since they had to order it in (and even if not it's only just over 2 months).

Are there any other obvious differences between the two models that you could've noticed? Otherwise, it's not inconceivable that he'd only just notice the reception issue now. However, if there's Vodafone branding all over it then you probably should've noticed something was up. Still, wouldn't hurt to try. All they can say is no.

jaeyounlee137

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#445472 4-Mar-2011 12:29

There were no Vodafone branding on the phone, box or manuals.

bazzer

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#445475 4-Mar-2011 12:35

Well, I reckon it's worth a try. You're not a phone expert and you specifically asked for the Telecom version, so it's their mistake.

jaeyounlee137

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#445479 4-Mar-2011 12:47

I cant replace it yet, because the store is closed because of the earthquake.

Stu

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#445482 4-Mar-2011 12:56

Can you get to ANY Dick Smith store? Under the circumstances they may be able to assist.

NonprayingMantis

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#445499 4-Mar-2011 13:57

you said your reciept states the wrong version, but do you still have the reciept for the preorder that states you want the Telecom version?

or did they get that wrong too?

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jaeyounlee137

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#445670 4-Mar-2011 21:55

The pre-order receipt says VF as well, I cant even get reception in avonhead!

scottjpalmer

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#445683 4-Mar-2011 22:29

The only person that can answer this for you is someone in a store.

Try any Dick Smith store that is open. Take as much of the packaging, accessories etc as you can.

Given that the receipt is for the phone you have I think you will be very lucky if they allow a swap.

eXDee

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#445697 4-Mar-2011 23:50

You were given E4132, the Vodafone Version, indicated by VF in the product name on the receipt as you've stated.

E4164 is what you should've been given, the product code for the telecom version, which you can find on their site here (the VF one is no longer listed)
http://www.dse.co.nz/dse.shop/en/product/E4164

The only person to blame is the sales rep who took your order down. Because they put in the wrong product code, this means that the supplier and people ordering the stock didn't ship you the wrong one, they shipped exactly what the sales rep specified on the customer order form (and therefore your receipt), the vodafone version.

This is an issue because unless noted elsewhere, there isn't really anything to prove you wanted the Telecom version (this is thinking from the stores perspective). Which is a massive hassle.

Retail stores really don't like taking returns on mobile phones, especially this long down the track, so expect to be turned down in the store. I hope you get it sorted in some way, but it's definitely not going to be easy unless the sales rep who took your order remembers and admits they put in the wrong product.

SteveON

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#445720 5-Mar-2011 07:50

From my 2yr at DSE: Nothing can be done, if the phone you purchased matched the phone you have in your hand then your stuck... However if the receipt is for the phone you wanted; you'll have a story for the manager.

scottjpalmer

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#445736 5-Mar-2011 10:21

SteveON: From my 2yr at DSE: Nothing can be done, if the phone you purchased matched the phone you have in your hand then your stuck... However if the receipt is for the phone you wanted; you'll have a story for the manager.

From my years at DSE, anything is possible.

scuwp

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#445743 5-Mar-2011 10:41

IMO you originally had a good argument. You ordered a product (verbally) and an error was made by the sales clerk, a simple enough scenario and in you favour no doubt at all.

However as with all ordered products you should check it out first thing to make sure it is what you ordered and all the parts are there etc etc. So 2 things against you:

1. The time it has taken for you to realise
2. The fact that you didn't check the sales invoice and product upon taking delivery to confirm it was what you ordered

I would certainly give it a go, IME DSE are pretty good at standing behind their products and service, however at the end of the day I don't think you have much of a legal claim.

Just my 2 cents worth...

Good luck

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NonprayingMantis

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#445755 5-Mar-2011 11:22

IMO the only way you will get anything from DSE is if you can find the actual staff member who put the order through and he remembers you asking for Telecom.

Unlikely, but possible. I doubt they sell too many of these phones.
of course that is made a bit harder by the earthquake.

Other than that, you have no evidence that is thesituation. for all they know you wanted the voda one and now have decided to switch providers to telecom and are trying it on to get the right model phone for your switch.

jaeyounlee137

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#445771 5-Mar-2011 12:11

I can get hold of the staff member who sold it to me, he's my sisters mate, maybe he could admit he's in the wrong for me.

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