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60 posts

Master Geek
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Topic # 85361 17-Jun-2011 18:17
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I've found top-10 doing Samsung Galaxy unlocked for under $1000. Seems like a good deal but it stated you have you pay $150 for 1 year warranty.

Is it just me or it seems a bit odd?

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60 posts

Master Geek
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  Reply # 482307 17-Jun-2011 18:23
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Correction..... $159 for 2 years and $89 for 1 year warranty...

2718 posts

Uber Geek
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  Reply # 482338 17-Jun-2011 19:34
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If they are an NZ company I'm fairly certain it's illegal to charge for a warranty that is not explicitly stated as an extended warranty (which are a dupe anyway). You are covered by the Consumer Guarantees Act whether or not you buy a warranty. 




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


 
 
 
 




60 posts

Master Geek
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  Reply # 482340 17-Jun-2011 19:44
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http://www.top-10.co.nz/samsung-i9100-galaxy-s-ii-16gb.html

Check out the link~
Warranty Options*:

None
12 Months Std Warranty +$89.00
24 Months Std Warranty +$159.00



2718 posts

Uber Geek
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  Reply # 482342 17-Jun-2011 19:48
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I would contact them and tell them that they have to honor any faulty returns even if you don't buy a warranty as they are an NZ retailer (with a real NZ address) and must abide by the CGA




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


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Uber Geek
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  Reply # 482357 17-Jun-2011 20:17
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i almost get galaxy s2 from them... until i saw the extra cost for warranty. that is why i hold off my purchase





698 posts

Ultimate Geek
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  Reply # 482555 18-Jun-2011 14:52
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www.einfo.co.nz has them cheaper and without this illegal warranty crap. I have dealt with them before, including a warranty issue. Went fine.
 

427 posts

Ultimate Geek
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  Reply # 482828 19-Jun-2011 16:33
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top-10.co.nz just looks dodgy to me. I don't think I'd risk my money. Just my opinion anyway.


427 posts

Ultimate Geek
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  Reply # 482829 19-Jun-2011 16:39
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From top-10's website:

Some of the products' packaging may have been opened to ensure everything in perfect condition and free of any defects. All phones are 100% genuine, unlocked, brand new.


I never like to buy from suppliers that open their products. Chances are you get sent returns/seconds/second hand etc.

When I buy something new, I expect it to be sealed. If it isn't sealed, it isn't new and you may as well just buy from Trademe.


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Uber Geek
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  Reply # 482879 19-Jun-2011 19:24
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I'm unsure if this is legal or not, but they definitely can't contract out of the CGA, so even if they claim it has no warranty, then this still applies. And one would expect a reasonable amount of time on a cellphone like this to be at absolute minimum two years anyway, if not many more.

91 posts

Master Geek
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  Reply # 492961 13-Jul-2011 16:51
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eXDee: I'm unsure if this is legal or not, but they definitely can't contract out of the CGA, so even if they claim it has no warranty, then this still applies. And one would expect a reasonable amount of time on a cellphone like this to be at absolute minimum two years anyway, if not many more.



Well so far so bad! I ordered this phone on Thursday 7th. I did not once get any updates from top 10 on my order or even an acknowledgement of my payment via email! (I had to ring them to confirm my payment and I could not understand her Indian accent). The only sparse info I get is on their online invoice system that tells me my order is complete. Nothing is updated about shipping!  

I emailed them today & they promised to email me details - nothing! I rang them today the 13/07 and was promised the tracking number today - nothing! 

On the topic about the warranty I stated the above comments on this thread to them and they obliged that I would be covered should there be a defect and they would handle it.

If I get this phone I'll let you guys know how it went. 

Foo

502 posts

Ultimate Geek
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  Reply # 494669 18-Jul-2011 13:13
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jbmoocs:
eXDee: I'm unsure if this is legal or not, but they definitely can't contract out of the CGA, so even if they claim it has no warranty, then this still applies. And one would expect a reasonable amount of time on a cellphone like this to be at absolute minimum two years anyway, if not many more.



Well so far so bad! I ordered this phone on Thursday 7th. I did not once get any updates from top 10 on my order or even an acknowledgement of my payment via email! (I had to ring them to confirm my payment and I could not understand her Indian accent). The only sparse info I get is on their online invoice system that tells me my order is complete. Nothing is updated about shipping!  

I emailed them today & they promised to email me details - nothing! I rang them today the 13/07 and was promised the tracking number today - nothing! 

On the topic about the warranty I stated the above comments on this thread to them and they obliged that I would be covered should there be a defect and they would handle it.

If I get this phone I'll let you guys know how it went. 


So, you got your phone yet?  

91 posts

Master Geek
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Reply # 494750 18-Jul-2011 14:42
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Foo:
jbmoocs:
eXDee: I'm unsure if this is legal or not, but they definitely can't contract out of the CGA, so even if they claim it has no warranty, then this still applies. And one would expect a reasonable amount of time on a cellphone like this to be at absolute minimum two years anyway, if not many more.



Well so far so bad! I ordered this phone on Thursday 7th. I did not once get any updates from top 10 on my order or even an acknowledgement of my payment via email! (I had to ring them to confirm my payment and I could not understand her Indian accent). The only sparse info I get is on their online invoice system that tells me my order is complete. Nothing is updated about shipping!  

I emailed them today & they promised to email me details - nothing! I rang them today the 13/07 and was promised the tracking number today - nothing! 

On the topic about the warranty I stated the above comments on this thread to them and they obliged that I would be covered should there be a defect and they would handle it.

If I get this phone I'll let you guys know how it went. 


So, you got your phone yet?  



 No. Was told I would get it today - latest tomorrow.  I'll be nervous if I don't get it by midweek. 

Foo

502 posts

Ultimate Geek
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  Reply # 494769 18-Jul-2011 15:00
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Do post back when it arrives (or if it doesn't arrive by end of week). 

91 posts

Master Geek
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  Reply # 494774 18-Jul-2011 15:04
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Foo: Do post back when it arrives (or if it doesn't arrive by end of week). 


Will do, thanks for your concern Foo.  

437 posts

Ultimate Geek
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  Reply # 494841 18-Jul-2011 16:06
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I bought my phone from these guys. So far, so good. If I ever need to return for warranty, I'll let you know how I get on!

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