Just received:

HTC has become aware of an issue with some HTC smartphones in Australia and New Zealand when transferring data from BlackBerry devices to an HTC device. The issue occurs when copying data from BlackBerry to HTC devices only and may cause all SMS messages previously sent from the BlackBerry device to be re-sent again to the original recipient of those messages. For clarity, this is an issue with the transfer application on HTC devices and messages are not sent to anyone who didn’t originally receive them.

The issue only arises in the following circumstances:

1. The user is transferring data from a BlackBerry device

2. During the HTC device setup, the user elects to use the Transfer Data application


3. The user elects to transfer all SMS messages

This issue affects the HTC Incredible S, HTC Desire S, HTC Wildfire S, HTC Desire Z and HTC Wildfire in Australia and the HTC Wildfire S in New Zealand.

It does not affect HTC Sensation, HTC ChaCha, HTC Salsa, HTC Desire HD, HTC Desire, HTC HD7, HTC Trophy, HTC Legend or HTC Aria devices.

HTC is working to resolve this issue as a matter of urgency. Currently, we are developing, testing and introducing a software update that will progressively be rolled out from next week. HTC customers with affected devices will be notified via their devices that a software update is available and be advised to update when prompted.

We will continue to update customers on our progress on a regular basis until this has been resolved. We have already initiated additional quality control steps for software integration.