Praise where it is due...

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Handsomedan

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#281052 27-Jan-2021 10:35

We love to bag our Telco's but rarely give them the praise they deserve when they do something right...

Vodafone Queen Street (Auckland). Retail store. Excellent service yesterday.

Wanted to move my kids from Prepaid to Endless Data monthly post-paid.

Tried online - got too hard with the questions and details and trying to work out how to link the whole shebang together.

Went in to the store and after a wait of a few minutes, sat down with a chap who really made my life easier.

I'm a former VF customer, but he was able to use those details to link my kids' accounts together under my name and just made what looked like a fairly complicated process, from the number of screens and codes he needed to use, into a very simple and quick process for me.

Kids are now active on new plans, with the billing date chosen by me and I am a happy man...and so are the kids.

Thanks (don't know your name) at Vodafone! You're a good bloke.

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...

decibel

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#2642935 27-Jan-2021 11:19

We also had some good service from the staff at Vodafone in Masterton but when the paper-work was sent to head office; just a brickwall.

MurrayM

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#2643318 28-Jan-2021 08:43

I used to always get excellent service from the staff at the Vodafone shop at the Glenfield Mall. Unfortunately they closed that shop last year..

wooda2

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#2871491 20-Feb-2022 06:49

Seamless change of address for our connection with updates of how it was going.
Thanks Vodafone

quickymart

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#2873054 23-Feb-2022 07:58

MurrayM:

I used to always get excellent service from the staff at the Vodafone shop at the Glenfield Mall. Unfortunately they closed that shop last year..

I know, eh. That was really handy too. One of the staff told me the lease ended and the company didn't want to renew it, so they had to leave (apparently).

MurrayM

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#2873760 24-Feb-2022 11:14

quickymart:

MurrayM:

I used to always get excellent service from the staff at the Vodafone shop at the Glenfield Mall. Unfortunately they closed that shop last year..

I know, eh. That was really handy too. One of the staff told me the lease ended and the company didn't want to renew it, so they had to leave (apparently).

Ah, so that's why they left.

Now, can you tell me why McDonalds pulled out of the Glenfield Mall? They never seemed to be as busy as KFC but they seemed to still be more popular than many of the other food places there.

quickymart

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#2874048 24-Feb-2022 14:03

There's the one across the road, they probably don't need two sites within about 300m of each other. Probably the same thing, ie, the lease expired and they realised they didn't need two so close together.