Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




601 posts

Ultimate Geek
+1 received by user: 36


Topic # 151378 23-Aug-2014 11:47
Send private message

Successfully rung up and cancelled Sky (they didn't make it easy). The lady on the phone was very vague about what to do next even when pressed for further clarity.

Its been several weeks since I cancelled and am yet to receive a final bill or any instructions on what to do with the decoder, anyone able to provide some clarity?

Glad to be seeing the back of them.

Create new topic
1925 posts

Uber Geek
+1 received by user: 296

Lifetime subscriber

  Reply # 1113995 23-Aug-2014 11:54
Send private message

You never receive a final invoice until the decoder is returned to their premises and card is read and system interrogated for pay per view charges.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


1215 posts

Uber Geek
+1 received by user: 148


  Reply # 1113999 23-Aug-2014 12:15
Send private message

They have a list somewhere on their website of places you can drop the decoder - if you don't they will eventually track you down or send you to collection.

Their process for disconnections isn't the best.

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
562 posts

Ultimate Geek
+1 received by user: 80

Trusted

  Reply # 1114019 23-Aug-2014 12:38
Send private message

I've never had to return a decoder, cancelled a few times and a guy has always come and picked it up. About to cancel again soon so will update what happens this time.

784 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1114068 23-Aug-2014 14:11
Send private message

If you push hard enough they will collect decoder

12198 posts

Uber Geek
+1 received by user: 5707

Trusted

  Reply # 1114069 23-Aug-2014 14:12
Send private message

There was a collection shop in Upper Hutt (100%) so I just took the HDi unit there.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


562 posts

Ultimate Geek
+1 received by user: 80

Trusted

  Reply # 1115428 25-Aug-2014 18:37
Send private message

Cancelled today and yep i have to return the decoder or pay $25 to get it picked up.

1911 posts

Uber Geek
+1 received by user: 122


  Reply # 1115434 25-Aug-2014 19:11
Send private message

Fabian: Cancelled today and yep i have to return the decoder or pay $25 to get it picked up.

Why would you pay $25 for a pickup. It's their's. If they want it back then surely it's their responsibility to pay for the pickup.

436 posts

Ultimate Geek
+1 received by user: 136


  Reply # 1115457 25-Aug-2014 19:52
One person supports this post

Did you read the small print in the form you signed up on?

832 posts

Ultimate Geek
+1 received by user: 260

Trusted

  Reply # 1115463 25-Aug-2014 20:16
One person supports this post
Send private message

PANiCnz: Successfully rung up and cancelled Sky (they didn't make it easy). The lady on the phone was very vague about what to do next even when pressed for further clarity.

Its been several weeks since I cancelled and am yet to receive a final bill or any instructions on what to do with the decoder, anyone able to provide some clarity?

Glad to be seeing the back of them.


Ok so what will happen now is they will keep sending you normal bills, and when you ring their call centre the helpful operator will say "oh no don't pay that, that's not your final bill".  Then maybe a couple of weeks after you've returned the decoder (once again helpful staff member obviously well practised at receipting decoders) you'll get a bill that doesn't say it's a final bill but will be an odd amount not your normal payment.  Once you've paid that you'll get a letter saying that you've made a payment into the wrong account - even tho' you've used your normal bill pay that has worked for years and years and matches the details on your probably final bill - and can you please change it for next time.

Now you can sign up to Unotelly and Netflix and watch decent programs when you want to.

1450 posts

Uber Geek
+1 received by user: 735


  Reply # 1115480 25-Aug-2014 20:54
Send private message

Several weeks after cancelling I was asked to return mine; took it to a picture framing shop (?!) where a very bored man receipted it for me

2949 posts

Uber Geek
+1 received by user: 438

Trusted
Subscriber

  Reply # 1118415 30-Aug-2014 10:19
Send private message

Glassboy: 

Ok so what will happen now is they will keep sending you normal bills, and when you ring their call centre the helpful operator will say "oh no don't pay that, that's not your final bill".  Then maybe a couple of weeks after you've returned the decoder (once again helpful staff member obviously well practised at receipting decoders) you'll get a bill that doesn't say it's a final bill but will be an odd amount not your normal payment.  Once you've paid that you'll get a letter saying that you've made a payment into the wrong account - even tho' you've used your normal bill pay that has worked for years and years and matches the details on your probably final bill - and can you please change it for next time.

Now you can sign up to Unotelly and Netflix and watch decent programs when you want to.


Don't forget the part where they send it to collections even though the bill is paid, and when you call them you get told "no no, it's not with collections, it's paid" meanwhile you're getting uppity calls from Baycorp.

146 posts

Master Geek
+1 received by user: 17

Subscriber

  Reply # 1118451 30-Aug-2014 11:26
Send private message

When I cancelled sky about 6 months ago just took the decoder into their wellington office off Tory St. Expected to have some difficulties but there were none. No questions asked and done in about 2 minutes. Then about 2 weeks later received a cheque refund for the balance of the monthly payment which I was not expecting. Altogether an easy and good experience particularly in getting the refund.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.