We finally gave up on SKY early this year and decided to cancel.
Went to website - sent an email.
2 days later got a reply - they are passing me on to Customer Care and notice of 14 days applies from 13/01. Cool.
Got a phone call about 3 days later as I was pulling in to work - advised I was heading underground and please call back in 10.
No call that day.
No call for another 2 days.
Tried calling on 0800 759 759. On hold for 30 minutes. Gave Up.
2 days later - thanks we have passed you on to customer care.
It is now 6 days later, no communication. Have been on the phone on hold for 10 minutes so far.
I think I see a new business strategy - if your customers can't cancel....