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Forums › Mobile handsets › Zagg - InvisibleShield Glass Screen Protector - Warranty - will / should Dick Smith cover a replacement?


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Master Geek


Topic # 159914 17-Dec-2014 07:43
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Does anyone know if Dick Smith will honor the Zagg warranty?

I purchased a iPhone 6 Glass Screen Protector on the 6th of December, yesterday, the glass chiped at one edge.

Do I take it back to dick smith? 

http://www.zagg.com/invisibleshield/apple-iphone-6-cases-screen-protectors-covers-skins-shields/9339

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  Reply # 1198812 17-Dec-2014 07:57
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I doubt it - the guarantee (which isn't clearly defined on the website - may just warrant the protector not the phone) is by the manufacturer not the retailer. 




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  Reply # 1198814 17-Dec-2014 08:00
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How did the glass chip? I can't see DS even touching this

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  Reply # 1198817 17-Dec-2014 08:06
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As far as I can tell their warranty only covers the protector itself not the iPhone, and would also like to know how the glass got chipped.






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  Reply # 1198818 17-Dec-2014 08:08
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It's not clear what you mean from your post. Did the screen protector chip? if so, then it will be covered. 




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B



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Master Geek


  Reply # 1198821 17-Dec-2014 08:16
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paulmilbank: It's not clear what you mean from your post. Did the screen protector chip? if so, then it will be covered. 


screen protector chipped..... sorry not the phone, i would be going to apple for that one :)

but it seems like a defective product, consumer guarantees act thing to me?

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  Reply # 1198825 17-Dec-2014 08:33
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Given it's a week old and says "lifetime guarantee" I think going to DS could be appropriate. This is basic consumer guarantees stuff. If you dropped it they may have a case to say user error, even with the lifetime guarantee unless it specifically says something about it being drop proof.




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  Reply # 1198837 17-Dec-2014 08:49
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Yes for sure see DS



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Master Geek


  Reply # 1199228 17-Dec-2014 15:12
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DSE were very good! They said sure we can replace it. I didnt have my receipt so they looked through transactions and found mine.

Very happy with that!

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