Zagg - InvisibleShield Glass Screen Protector - Warranty - will / should Dick Smith cover a replacement?

Forums › Mobile handsets › Zagg - InvisibleShield Glass Screen Protector - Warranty - will / should Dick Smith cover a replacement?

ping182nz

188 posts

Master Geek

#159914 17-Dec-2014 07:43

Does anyone know if Dick Smith will honor the Zagg warranty?

I purchased a iPhone 6 Glass Screen Protector on the 6th of December, yesterday, the glass chiped at one edge.

Do I take it back to dick smith?

http://www.zagg.com/invisibleshield/apple-iphone-6-cases-screen-protectors-covers-skins-shields/9339

timmmay

20578 posts

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#1198812 17-Dec-2014 07:57

I doubt it - the guarantee (which isn't clearly defined on the website - may just warrant the protector not the phone) is by the manufacturer not the retailer.

johnr

19282 posts

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Inactive user

#1198814 17-Dec-2014 08:00

How did the glass chip? I can't see DS even touching this

CYaBro

4583 posts

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#1198817 17-Dec-2014 08:06

As far as I can tell their warranty only covers the protector itself not the iPhone, and would also like to know how the glass got chipped.

Opinions are my own and not the views of my employer.

toyonut

1508 posts

Uber Geek

#1198818 17-Dec-2014 08:08

It's not clear what you mean from your post. Did the screen protector chip? if so, then it will be covered.

Try Vultr using this link and get us both some credit:

http://www.vultr.com/?ref=7033587-3B

ping182nz

188 posts

Master Geek

#1198821 17-Dec-2014 08:16

paulmilbank: It's not clear what you mean from your post. Did the screen protector chip? if so, then it will be covered.

screen protector chipped..... sorry not the phone, i would be going to apple for that one :)

but it seems like a defective product, consumer guarantees act thing to me?

timmmay

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#1198825 17-Dec-2014 08:33

Given it's a week old and says "lifetime guarantee" I think going to DS could be appropriate. This is basic consumer guarantees stuff. If you dropped it they may have a case to say user error, even with the lifetime guarantee unless it specifically says something about it being drop proof.

johnr

19282 posts

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#1198837 17-Dec-2014 08:49

Yes for sure see DS

Samsung

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ping182nz

188 posts

Master Geek

#1199228 17-Dec-2014 15:12

DSE were very good! They said sure we can replace it. I didnt have my receipt so they looked through transactions and found mine.

Very happy with that!