Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15 posts

Geek


Topic # 205501 16-Nov-2016 10:37
Send private message

I have just brought a iPhone 5s online from a long standing NZ store being sold as 'mint condition' and refurbished. Sure enough it appears that the front and back are pristine with only some scratches around the beveled front edge. However I ran some diagnostics on the battery ('Battery Life' app and 'iBackUpBot for iTunes') and the battery has come back as Bad - imminent failure, and listed as 900 left out off 1570mAh. I have sent the store an email yesterday for their opinion and advice but haven't received a reply yet.

 

My question is due to the description for the phone being refurbished and in mint condition should I have expected a battery with more life (as I did)? Luckily it has a 6 month warrantee on the battery but I needed a reliable phone to replay my iPhone 4S.

 

I would be interested in your thoughts ...

 

 

 

Steve

 

 

 

 


Create new topic
269 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1671793 16-Nov-2016 10:42
One person supports this post
Send private message

I believe stores such as 1 day deal sites sell refurbished iphones, but rather than being refurbished by Apple they have their own people doing it.


3134 posts

Uber Geek
+1 received by user: 1605


  Reply # 1671807 16-Nov-2016 10:56
Send private message

1-day by any chance?  You brought a second hand phone so should not expect it to operate as new.  That said I would suggest having a careful review of the listing/advert and any conditions to see what they 'claimed' the phone to be and what kind of warranty or assurances they may have made.  If it is 1-day I have found they are not too bad to deal with warranty issues but do take a few days to respond.  





Always be yourself, unless you can be Batman, then always be the Batman



 
 
 
 




15 posts

Geek


  Reply # 1671866 16-Nov-2016 11:28
Send private message

No, is wasn't One Day.

 

The actual add details for the product below:

 

 

 

Apple iPhone 5s 32GB Gold Mint Condition Refurbished

 

 

 

 

 

Manufacturer

 

 

Apple

 

 

 

Model

 

iPhone 5S 32GB

 

 

 

Condition

 

Refurbished

 

 

 

 

Comes with:
iPhone 5s
Aftermarket Headphones
Aftermarket Connector to USB Cable
USB Power Adapter

 

Parallel Imported.

 

Warranty : 1 Year.

 

Delivery within 1-3 business days.

 

 

 

Am I being unreasonable expecting a refurbished phone to have a new to near new battery (at least 80% full capacity)?

 

 

 

 


1502 posts

Uber Geek
+1 received by user: 194

Trusted

  Reply # 1671883 16-Nov-2016 11:44
Send private message

Following with interest. My wife also recently got a refurb phone (off 1-day). The battery life is crap.




15 posts

Geek


  Reply # 1673774 18-Nov-2016 18:59
Send private message

Friday update:

 

I sent the company another email today as I had not had a reply to my email that I had sent Tuesday. Then at 6pm I received a phone call - an apology that they had been really busy and where just getting around to their emails (very polite and reassuring).

 

Their definition of a refurbished phone is one that had been sent in for repair of a fault, so if there were no other issues then nothing else would be done. Thus a worn battery is not replaced unless it is considered faulty (unlike Apple Refurb which returns the device like new with new battery and case). Thus you still get a second hand device but at least it has a warrantee.

 

In this case they acknowledged that the battery is faulty, and said they would be happy to replace the phone or put a new battery in if I send it back. Feeling much happier about the company now.

 

Ill post again once the device is back and hopefully give the business a big thumbs up.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.