Guide - Incorrect for about a week now

Forums › TiVo › Guide - Incorrect for about a week now

alisam

829 posts

Ultimate Geek

#236416 1-Jun-2018 06:48

I keep coming back to this forum to see if other people are having the same issue.

It's Friday 1st June, 06:40am and for this morning:

TV1 (a typical entry at the moment)

12:00 pm '1 News At Midday'

6:00 pm '1 News At 6 pm'

6:00 am 'ATe KarereA' -- As spelt in the Guide.

6:30 am+ Look OK

TV1+ (looks OK)

6:35 am 'Te Karere'

7:00 am Breakfast

TV2 (looks OK)

TV3 (incorrect)

5:00 am 'Informercials'

4:00 pm 'Newshub Live at 4pm'

6:00 pm 'Newshub Live at 6pm'

(the above 2 entries repeat)

TV3+ (looks OK)

The Tivo accidently had the power pulled on it a couple of days a ago, and it restarted OK, but this issue is older than the restart.

PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Pro), Dell Inspiron 7591 2n1 (Windows 11 Pro)
Net: Grandstream 1 x GWN7062, 1 x GWN7610, 1 x GWN7665
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier

gregmcc

2147 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#2026635 1-Jun-2018 07:01

This really isn't a TiVo problem, this is a problem with the information that is coming in to the EPG, from other threads, it looks like things are happening behind the scenes to sort out these issues when there are data problems with the EPG

PimpMyMagic

267 posts

Ultimate Geek

#2030955 6-Jun-2018 15:50

Yes. I've noticed these errors too, mostly on TV1 then switching to TV3 in the following week. I have 2 modified TiVos with it obviously occuring on both

The problem has caused me to fail to record booked events (Series Bookings).

Does anyone know where the data is sourced from? Is it then all manually compiled in Australia?

Can't complain too loudly though, as I gather it's mostly achieved by volunteer enthusiasts.

Spong

1005 posts

Uber Geek

Trusted

#2031101 6-Jun-2018 22:21

PimpMyMagic:

Yes. I've noticed these errors too, mostly on TV1 then switching to TV3 in the following week. I have 2 modified TiVos with it obviously occuring on both

The problem has caused me to fail to record booked events (Series Bookings).

Does anyone know where the data is sourced from? Is it then all manually compiled in Australia?

Can't complain too loudly though, as I gather it's mostly achieved by volunteer enthusiasts.

If you check the main Tivo thread, you'll see that this is known about, and work is being done to correct these problems. The NZ EPG data is dependent on data being available, and as you've noticed, there have been some problems over the last couple of weeks due to big gaps in the data they depend upon. This doesn't mean that things are broken permanently, and they are being handled by volunteers here in NZ, not Australia. They would prefer to remain anonymous for reasons I'm not going to go into here. They are volunteers with real jobs and this has to take a back seat at times. As you'll be aware, this is the first real outage since the OzTivo service started for our series 3 machines. A whole new system is currently in test that will hopefully be more resilient, but it won't happen over night. Despite requests to the community for additional xml feeds to help with this redundancy, nothing has come forth so far. Australia's data is compiled on a totally separate system, and they are currently battling with more issues than us relating to Daylight Saving and multiple time zones.

If you're missing recordings, do what others have been doing, and record them on the 2+1 channel until TV2 data is back up. Sure it's only SD, but better than nothing.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

dock

2 posts

Wannabe Geek

#2061981 24-Jul-2018 22:50

hi. i presume i am not the only one but there seems to be a lot of programs showing twice with a 5min gap' on a variety of channels

xxxxx at 8,30

xxxxx at 8.35

i guess this is something on the list that the mysterious heroes in the background are working on as well

keep up the great work!!!

Spong

1005 posts

Uber Geek

Trusted

#2061985 24-Jul-2018 23:22

dock:

hi. i presume i am not the only one but there seems to be a lot of programs showing twice with a 5min gap' on a variety of channels

xxxxx at 8,30

xxxxx at 8.35

i guess this is something on the list that the mysterious heroes in the background are working on as well

keep up the great work!!!

Can you be far more specific? That would be helpful..... Dates, Times, channels etc please. I've just done a quick check of my guide (I use the grid view) and can't see anything wrong over the next week.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

gregmcc

2147 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#2065256 30-Jul-2018 20:09

dock:

hi. i presume i am not the only one but there seems to be a lot of programs showing twice with a 5min gap' on a variety of channels

xxxxx at 8,30

xxxxx at 8.35

i guess this is something on the list that the mysterious heroes in the background are working on as well

keep up the great work!!!

I've been having a similar problem for a while now, guide shows program at 1hr long, the season pass is set for 10min extend, show recorded for 15 mins and stopped (5 mins plus the 10min extend)

I was thinking about this today and checked the to do list.

So here is the current schedule for tonight.

show 1 - Fair go on the +1 channel from 8.30 to 9pm, it has the extend for 5 mins, this has a higher priority on the season pass list than show 2.

show 2 - Westside on TV3, from 8.30 until 9.30 with a 10 min extend, last week this stopped at 8.45pm even though the guide showed it 1 hour long, this has a lower priority than show 1

There is nothing else programmed to record tonight, checking the to do list tells me that both shows will record correctly.

I'm not going to change anything tonight, and pay close attention to what happens. I will post results here.

Mike61

110 posts

Master Geek

#2065261 30-Jul-2018 20:16

Humans on TV3 tonight is showing as 9:30 to 9:35 then 9 :35 to 10:30.

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

gregmcc

2147 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#2065264 30-Jul-2018 20:22

Mike61: Humans on TV3 tonight is showing as 9:30 to 9:35 then 9 :35 to 10:30.

Sure is, looks like that may be part of the problem, especially if there is an extend time set and a recording on another channel.

PimpMyMagic

267 posts

Ultimate Geek

#2069237 7-Aug-2018 12:23

This problem has occured for the last 3 weeks on TV3's evening programmes after about 8:00pm.The exception has been Newshub Late News, which may be because it is a daily event.

Finally, so far, it appears to be OK for next Monday, the 13th August. Has a fix been found??

Unfortunately at present, there is a new problem. Westside, for which I have a Season pass and which shows in the EPG does not report in the To Do Listing. My Season pass details reports "No Upcoming Episodes".

The same situation occurs for Humans on TV3 on Sunday night.

And what went wrong last Saturday morning when the EPG had no data from Midnight through to Midday, causing the loss of all programmes scheduled for recording.

The EPG is not just a trivial convenience, but underpins the entire usefulness of the TiVo as a reliable DVR.

robjg63

4098 posts

Uber Geek

Subscriber

#2069257 7-Aug-2018 13:13

I dont have a TiVo, but the TV3 family of channels had no program info last night and I noticed it missing at times over the last week.

Terrestrial/Auckland from Waitakere

Not sure if its appearing sometimes and disappearing at others - but its definitely broken.

If you try hitting the Freeview program guide while on one of those group of channels it wont load.

Lack of program info would affect people with TVs with built in recorders as well.

Can't see any mention ofthe problem on the Freeview site.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Spong

1005 posts

Uber Geek

Trusted

#2069538 7-Aug-2018 21:20

PimpMyMagic:

This problem has occured for the last 3 weeks on TV3's evening programmes after about 8:00pm.The exception has been Newshub Late News, which may be because it is a daily event.

Finally, so far, it appears to be OK for next Monday, the 13th August. Has a fix been found??

Unfortunately at present, there is a new problem. Westside, for which I have a Season pass and which shows in the EPG does not report in the To Do Listing. My Season pass details reports "No Upcoming Episodes".

The same situation occurs for Humans on TV3 on Sunday night.

And what went wrong last Saturday morning when the EPG had no data from Midnight through to Midday, causing the loss of all programmes scheduled for recording.

The EPG is not just a trivial convenience, but underpins the entire usefulness of the TiVo as a reliable DVR.

I've just added Humans TV3 11pm 12/8 and Westside TV3 3.30pm 8.30pm 13/8 and both appeared in my Season Pass list and also in my ToDo list, so this is pretty good evidence that things are fine there currently. In addition, my Season Pass Manager recognised these listings on the TV3+1 channel. Remember, when setting up season passes, you need to use the default setting of "Repeats and First-run" or they probably won't get recorded.

Please note that the EPG is not being provided by a corporate, but by volunteers, at no charge, and this means also hosting isn't costing you anything either. There are definitely costs associated with this.

Please feel free to pass on details of future upcoming examples of problems, along with the title, day, channel and time so that I can pass them on. The guide is dependent on the quality of the data feeding it, and problems do sometimes happen. If any of those 5 minute segments show up, please let me know in advance of the full details.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

PimpMyMagic

267 posts

Ultimate Geek

#2071881 11-Aug-2018 20:18

As I recall the EPG was all OK on Tues 7th Aug, for this (13 Aug) Monday, but it is now again showing the dual entries with the 5min delay which continues for the remainder of the evening.

I am wondering if The Block was scheduled to run for 60min but has since been allowed a 65min duration as it always runs until about 8:35pm. An early version of TV3's EPG is made on the basis of the originally intended but an update to accomodate the longer duration results in a slide of 5 mins to the rest of the evenings schedule. Could this correction then be confusing the subsequent generation of the Tivo derived EPG which is causing the weekly screw up in the resultant in TV3's EPG publications.

This is all supposition on my part of course, but it seems like something like this must be the trigger for these errors.

Terry

PimpMyMagic

267 posts

Ultimate Geek

#2071977 12-Aug-2018 12:48

Another anomaly which may provide a clue to the faulty EPG double entries.

My Recording History shows the 8:30 pm recording on Mon 13/8 Won't Record - reason given ... because it is no longer in the programm guide. However, my TiVo EPG shows both the 8:30 and the 8:35 entries for Westside tomorrow night. So which data source is the record enabling getting its data from???? Recording History also shows the 8:35pm entry will not be recorded, because the same episode is already in the To Do List. That, at least, is logical.

However, my 8:30 listing IS present in the To Do list, but with a duration of only 9min - due to a 4min overrun setting in my Season event settings. Huh? This entry IS getting its data from my EPG as listed.

The correct start time for this programme is 8:35pm according to other DVRs I have checked with.

I checked my season pass for a possible double entry for Westside, but there was none. I did find that there were 4 upcoming episodes available. These were for the double entries showing in my EPG at 830pm and 8:35 and the corresponding pair an hour later on TV3+1.

Can anyone shed any light on the existence of two versions of the EPG available to the TiVo to access for these various functions?

Terry

Spong

1005 posts

Uber Geek

Trusted

#2073179 14-Aug-2018 11:09

PimpMyMagic:

As I recall the EPG was all OK on Tues 7th Aug, for this (13 Aug) Monday, but it is now again showing the dual entries with the 5min delay which continues for the remainder of the evening.

I am wondering if The Block was scheduled to run for 60min but has since been allowed a 65min duration as it always runs until about 8:35pm. An early version of TV3's EPG is made on the basis of the originally intended but an update to accomodate the longer duration results in a slide of 5 mins to the rest of the evenings schedule. Could this correction then be confusing the subsequent generation of the Tivo derived EPG which is causing the weekly screw up in the resultant in TV3's EPG publications.

This is all supposition on my part of course, but it seems like something like this must be the trigger for these errors.

Terry

Our guys are looking at how this can be worked around. It appears to be happening because TV3's guide is being changed/updated by the network after the initial release. If they didn't mess with it, this wouldn't happen.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz