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Kookoo

353 posts

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#63013 18-Jun-2010 20:07
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Hmm... My Tivo is rebooting when I watch channel 2 for a while and then press the "Channel up" button. It's very annoying because it takes ages to power up. I guess it's trying to tell me not to watch channel 2, but that aside - is anyone else here experiencing a similar issue?




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Spyware
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  #343126 18-Jun-2010 20:35
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This is normal TiVo behaviour and you get used to it. Takes around 6 minutes to boot. I got an HDHomerun to watch via PC while TiVo booting, great solution.




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catdog
63 posts

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  #343150 18-Jun-2010 22:36
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How is that normal behaviour?? It is normal for it to take ages to boot, but you should never see it happen (the software updates reboot in the middle of the night).

 
 
 
 


Kookoo

353 posts

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  #343152 18-Jun-2010 22:37
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Spyware: This is normal TiVo behaviour and you get used to it. Takes around 6 minutes to boot. I got an HDHomerun to watch via PC while TiVo booting, great solution.


Didn't use to be like that though, and I've had the Tivo for about 6 months now. About HDHomerun - I am guessing your TV is hooked up to both Tivo and HTPC? I meant, it's a great idea, but I was really hoping the Tivo would be a one-stop solution...




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munchkin
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  #343160 18-Jun-2010 22:48
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I'm pretty sure that that *is not* normal behaviour. Have you called the TiVo helpdesk to log an issue and request assistance?




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MikeB4
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  #343190 19-Jun-2010 06:20
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That is most certainly not normal and is unacceptable performance. It sounds almost like your unit has resource issues have you cleared stored recordings recently?

Do you have auto record turned on ?  try turning that off for a bit and see if that helps , I found it fills your HDD with a lot of rubbish very quickly.

Also it might help to do a rescan for channels to ensure they are all set correctly. 

Kookoo

353 posts

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  #343239 19-Jun-2010 13:43
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munchkin: I'm pretty sure that that *is not* normal behaviour. Have you called the TiVo helpdesk to log an issue and request assistance?


Yes I have, but thought I'd ask around while waiting for their reply




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Kookoo

353 posts

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  #343240 19-Jun-2010 13:44
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KiwiNZ: That is most certainly not normal and is unacceptable performance. It sounds almost like your unit has resource issues have you cleared stored recordings recently?

Do you have auto record turned on ?  try turning that off for a bit and see if that helps , I found it fills your HDD with a lot of rubbish very quickly.

Also it might help to do a rescan for channels to ensure they are all set correctly. 


Good point. Yes, autorecord is on, and I haven't cleared my Tivo's HDD for a while. I'll do just that and see how it goes. Still, funny that it only happens with "Channel up" from Ch2 to Ch3...




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josephhinvest
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  #343278 19-Jun-2010 17:58
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catdog: How is that normal behaviour??... .


Whoosh! 

Kookoo

353 posts

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  #346167 28-Jun-2010 21:21
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Well, I got a reply form the Tivo support guys. Not sure if it's Telecom's CTS or directly from Australia, but they definitely took a page out of Microsoft's support manual. Here is what they suggested:


Can you please try the following troubleshooting to resolve the issue that you are having with your TiVo Media Device.

Perform a Hard Reset
This is performed by removing the power cable from the TiVo and leaving it disconnected for a minimum of five to six hours. This will cause the TiVo to reset the buffer when it returns to a powered-on state. Please make sure only the power and component cables are connected to the TiVo Media Device when you reconnect the power cable.
These cables are industry standard cables.
A Component cable has the red, green and blue plugs.
A Composite cable has the red, white and yellow plugs.

Isolation Troubleshooting
If you are using the wireless adaptor, please remove it temporarily. If your TiVo media device does not reboot with the adaptor disconnected, the adaptor may be faulty. Please also try this with your expander drive if you have one installed.

Power point
Please try using a wall power socket. If your TiVo is plugged into a power board or surge protector, please bypass them to ensure that you are getting a clean power source.

How to Rescan the Channels.
Please press the TiVo button on the top of the remote control, this will take you to TiVo Central. Now follow the steps through to Channel Rescan, TiVo Central > Messages & Settings > Settings > Channels > Channel Rescan and select ‘Delete previously scanned channels and rescan’. Please follow the instructions to add the new channels.
To force a connection to our server again press the TiVo button on your remote control and then follow the these steps TiVo Central > Messages & Settings > Settings > Network > 'Connect to TiVo Services now'

Clear & Delete
Go to TiVo Central> Messages & Settings > Reset or Restart System> Clear & Delete Everything - This will delete all programming on your TiVo.


Regards,

TiVo Support


I have a suggestion for Tivo based on their recommendations - the Tivo should come with three buttons on the remote: Ctrl, Alt and Delete. And somewhere on the "Now Playing" menu they should have a "Format C:" option. This time, every time I feel like rebooting it myself or restarting from scratch - I'll know just how to do it.




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MikeB4
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  #346218 29-Jun-2010 06:59
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This seems to be their standard scripted response and usually does nothing. Tivo Australia are hopeless.

I suggest you contact the Telecom CTS  folk , they are way better.

Kookoo

353 posts

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  #346769 30-Jun-2010 20:57
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Actually, your suggestion to clean up a bit seems to have helped, so I guess I am ok for the time being. Thanks heaps!




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dolsen
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  #346794 30-Jun-2010 21:56
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Kookoo:

Perform a Hard Reset
This is performed by removing the power cable from the TiVo and leaving it disconnected for a minimum of five to six hours. This will cause the TiVo to reset the buffer when it returns to a powered-on state. .


5 to 6 hours? To reset the buffer?
I'd be interested to know what is different between a 1 minute power off, and, a 5 hour power off.
How long is the live buffer that is always recording?

Kookoo

353 posts

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#430784 24-Jan-2011 22:38
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And so, after months of talking to Hybrid Television, I had my Tivo replaced. And guess what? The new device has exactly the same issues, even more frequently than the old one.
I am completely out of ideas now.
Potential causes:
1) Resolution incompatibility. We have a 37'' HD-ready LG LCD. I've set Tivo video output format to Native. Should I change it?
2) Tivo overheating. The device sits in a standard entertainment cabinet with glass doors and a small ventilation/cables opening in the back. Could it be overheating there, and the heat causes it to misbehave?
3) Antenna signal doing something dodgy. I have no idea what it can be, but I think it's not a coincidence that Tivo reboots when changing channels. Could be a resolution thing too though.
4) Tivo sits right next to the WiFi modem router. No idea how it can affect it, but as I said - I am out of ideas.

HELP!!!




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TivoTimmy
23 posts

Geek


  #430793 24-Jan-2011 23:02
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hi, one more thing to try is to check your channel list. how many copies of TV3 do you have. does doing a channel scan give you a different one. if so, what happens if you "select" the other one.

May be nothing in this but I had two versions of some channels, some worked better than others.

TV1&2 seem to use different frequencies to 3&4, maybe some sort of issue with the transition between them

what area are you in? is there more than one transmitter.

Similar to Tivo's advice in your post I know but may be worth more digging.


robbyp
1163 posts

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  #430806 24-Jan-2011 23:42

TivoTimmy: hi, one more thing to try is to check your channel list. how many copies of TV3 do you have. does doing a channel scan give you a different one. if so, what happens if you "select" the other one.

May be nothing in this but I had two versions of some channels, some worked better than others.

TV1&2 seem to use different frequencies to 3&4, maybe some sort of issue with the transition between them

what area are you in? is there more than one transmitter.

Similar to Tivo's advice in your post I know but may be worth more digging.




 

Isn't that something to do with different advertising for different regions? I have never had the problem of if rebooting while changing channels, but I suspect that is just it crashing . I think I have only had it crash and reboot a couple of times. It could be a software bug in the tivo, or could be hardware related, such as the harddrive dying. It sounds like one of those annoying problems that you may never know what is causing the problem. I would just ask them to replace it again. Deal directly with telecom to sort it. as dealing with an Ozzie company based in Oz,  from here in NZ can be difficult from my experience.

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