Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




363 posts

Ultimate Geek


# 261525 2-Dec-2019 13:49
Send private message quote this post

So I thought I'd try my luck on this one.

 

I have an insinkerator 65+ manufactured in 2012. I would have bought it 2013/2014 and it has a 4 year warranty. I am out of warranty - no argument. Can't find receipt, but meh - it's out of warranty.

 

However the units were recalled in 2015 (https://www.consumer.org.nz/articles/recall-insinkerator-waste-disposers) because of an issue where water can enter the air switch and cause electrical issues and even a fire. The remedy was to ship a different type of airswitch I believe, not replace the whole unit.

 

I did not know about this.

 

The recall is over now - by a couple of years.

 

Well my insnikerator has failed, and when I turn it on at the wall (not even with the airswitch) it will trip the main rcd 4 other circuits run off, not just one fuse. Sounds like an electrical issue to me......

 

So I called the local insinkerator crowd and they said yes - it's the model recalled but:

 

  • too old and out of warranty
  • recall is over
  • sounds like it could be a motor issue - not covered by the recall anyway

So this unit was not cheap - here is the equivalent model - https://www.priceme.co.nz/Insinkerator-ISE66/p-893203302.aspx

 

What should I do? Suck it up - lets say 5 - 6 years use. Get antsy? I can't prove the issue is related to the recall, and it would likely cost me more to prove that than just get a new one. Not sure, if it hadn't been recalled I probably would have just sucked it up.

 

 

 

 


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
1810 posts

Uber Geek


  # 2364704 2-Dec-2019 14:22
Send private message quote this post

CGA. Most people would assume that an insinkerator would last longer than 6 years. Doesn't matter if the warranty has expired.


8931 posts

Uber Geek


  # 2364766 2-Dec-2019 14:44
Send private message quote this post

Yeah - I agree that it's CGA.  I wouldn't expect that it'd be possible to easily check whether the leakage to earth causing the RCD to trip was from water in the internal air switch, or the motor.  They'd need to pull it apart to see/check.  So it's a bit cheeky of them to suggest that it's probably the motor.


 
 
 
 


228 posts

Master Geek


  # 2364810 2-Dec-2019 14:51
Send private message quote this post

I don't know the model of our Insinkerator* but we've had it for approximately 10 years without any issues.

 

 

 

*I'll check when I get home just in case it's the same model as the OP.




363 posts

Ultimate Geek


  # 2364920 2-Dec-2019 15:30
Send private message quote this post

CGA you reckon.

 

I this case I'm not even sure who the retailer was, so I guess it's with the wholesaler.

 

So I guess I write a polite email stating the above, and see how I go, and if they don't bite - small claims....?


553 posts

Ultimate Geek


  # 2364943 2-Dec-2019 16:16
Send private message quote this post

Let’s see ... you didn’t activate the warranty on purchase so weren’t informed of the recall. You can’t quite recall when you purchased the unit, could have had 8 years of use. Cost for brand new is $500-600.

 

i would say you won’t be getting a repair or replacement for free, and can’t conceive what basis you would have for a CGA claim, since you haven’t taken even basic measures to activate the warranty. The cost of replacement means the cost of litigation is not worthwhile.

 

i think you need to suck up the cost of replacement if you elect not to repair, and if you do, send in the warranty card.





BlinkyBill




363 posts

Ultimate Geek


  # 2364945 2-Dec-2019 16:24
Send private message quote this post

That's not quite fair. Manufacturing date was November 2012 according to the serial number.

So assuming I bought it in December 2012 I've had 7 years. That's fairly unlikely so I think a 6 year estimate is reasonable.

I don't activate warranty cards without value being added like ryobi extending warranty to 6 years. Otherwise I am on a marketing list that I really don't care about for years.



21580 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2364948 2-Dec-2019 16:26
Send private message quote this post

CokemonZ: That's not quite fair. Manufacturing date was November 2012 according to the serial number.

So assuming I bought it in December 2012 I've had 7 years. That's fairly unlikely so I think a 6 year estimate is reasonable.

I don't activate warranty cards without value being added like ryobi extending warranty to 6 years. Otherwise I am on a marketing list that I really don't care about for years.


 

Well, the "value" is, that they know how to contact you when a recall or issue that affects you, comes up.

 

I'd consider that valuable.


 
 
 
 


6806 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2364949 2-Dec-2019 16:28
10 people support this post
Send private message quote this post

As far as I'm aware, you don't need to "activate" a warranty under CGA anyway.


553 posts

Ultimate Geek


  # 2364958 2-Dec-2019 16:45
Send private message quote this post

CokemonZ: That's not quite fair. Manufacturing date was November 2012 according to the serial number.

So assuming I bought it in December 2012 I've had 7 years. That's fairly unlikely so I think a 6 year estimate is reasonable.

I don't activate warranty cards without value being added like ryobi extending warranty to 6 years. Otherwise I am on a marketing list that I really don't care about for years.


 

you pay for the warranty, you missed out on the benefit of the product recall, you can opt out of marketing lists. But, it’s your choice.

 

it’ll be interesting to see how you get on with the CGA claim.





BlinkyBill


553 posts

Ultimate Geek


  # 2364966 2-Dec-2019 16:53
Send private message quote this post

Behodar:

 

As far as I'm aware, you don't need to "activate" a warranty under CGA anyway.

 

 

when you buy something that has a warranty, you get the benefits of that warranty at the point you paid for it. If you don’t activate it, you miss out on some of the benefits, such as advice of a (in this case important) product recall.

 

the Consumer Goods Act kicks in when the warranty you paid for has unreasonably failed.

 

the CGA isn’t all one way - I believe that it requires the purchaser to act in good faith as well - in this case I predict the supplier will have a defence that the purchaser didn’t take the not unreasonable step of advising the manufacturer of the purchase in the event of a product recall, allowing the manufacturer to advise the purchaser of the need to apply a product fix.





BlinkyBill


5615 posts

Uber Geek


  # 2364969 2-Dec-2019 17:09
One person supports this post
Send private message quote this post

BlinkyBill:

 

the Consumer Goods Act kicks in

 

There's no such Act.


15283 posts

Uber Geek


  # 2364995 2-Dec-2019 18:11
One person supports this post
Send private message quote this post

If it was the model that was recalled for those reasons, why would the recall period have an end date?  


898 posts

Ultimate Geek


  # 2365114 2-Dec-2019 19:20
Send private message quote this post

Where are you located?

 

I had the misfortune of our insinkerator playing up earlier this year, only three years old. 

 

Long story short, if in Auckland, dont get Jeffries plumbing to replace it, they told us our was faulty, blunt and corroded, they said not worth repair and replaced it. I asked to keep it  so I could CGA it.

 

I was not there at the time, my wife was and it was just blocked.

 

They still replaced it and will not do anything about it when I challenged them, nor would insinkerator.

 

Push back to insinkerator, if not solved swiftly take it to the disputes tribunal. 

 

John





I know enough to be dangerous


553 posts

Ultimate Geek


  # 2365163 2-Dec-2019 19:51
2 people support this post
Send private message quote this post

RunningMan:

 

BlinkyBill:

 

the Consumer Goods Act kicks in

 

There's no such Act.

 

 

for those unclear or unable to infer from the obvious, I mean the Consumer Guarantees Act 1993. 





BlinkyBill


3231 posts

Uber Geek


  # 2365178 2-Dec-2019 21:32
Send private message quote this post

Insinkerators typically fail the bottom bearing or wear/rust on the bottom plate let's water into the electrics, presto you get circuit trips. If you go the CGA just be prepared you may need to show evidence it wasn't neglect or operator error. All it takes is a spoon or something similar down there, the bottom plate gets damaged and starts rusting. Have replaced quite a few and the story is very common. Yes I would expect 10 years out of one, but sometimes things happen that shorten the life. I have found Insinkerator good to deal with, but to take a CGA claim to court you will need to prove what caused the failure.

 

It's certainly worth raising with them, but to follow through to court you wil have to decide if it's worth it, and if you have a solid case that the product failed because of a manufacturing fault.    





Always be yourself, unless you can be Batman, then always be the Batman



 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.