Roku 3 and Netflix

Forums › Online streaming services › Roku 3 and Netflix - Need help

alisam

425 posts

Ultimate Geek
+1 received by user: 9

Topic # 154381 26-Oct-2014 13:43

I have had a Roku 3 now for well over a year. It has moved from the kitchen/family room to the lounge. The TV, a Panasonic G10 (not smart) also went into the lounge as well.

Initially, I could get Netflix immediately after plugging in all the cables.

I haven’t used Netflix in the lounge for some months and it is no longer working.

I get the ‘Sorry Netflix hasn’t come to this part of the world yet.’ and ui-105.

If I click on More Details I can see that my Country is NZ and DNS Servers is 8.8.8.8 (more on that further on).

I have VDSL with a Huawei HG659 on Vodafone.

In the lounge I am using a TP-Link powerline box, which goes into NetComm NB6Plus4Wn which is used as an access point.

If I put a laptop onto the ethernet cable which is usually attached to the Roku 3, then I can access Netflix.

So the problem is with the Roku 3.

I am using Unotelly and get can Netflix on 2 x Samsung Smart TV’s (also using poweline boxes).

I tried blocking 8.8.8.8 in parental controls of the HG659. All that did was stop any internet connection to the Roku 3.

I have tried:

Logging out of Netflix.

Unlinking the Roku 3 from Roku.com.

Factory resetting the Roku 3.

All to no avail.

I am at the point of simply ordering a Amazon Fire TV, because I have spent so much time on this.

Any help, very much appreciated.

PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL) in bridge mode to Ubiquiti Edgerouter Lite-3, 2 x Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo, Dot, Spot, Broadlink RM Pro+
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier

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2091 posts

Uber Geek
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Reply # 1162466 26-Oct-2014 16:43

It doesn't just check 8.8.8.8 - it also uses 8.8.4.4.

I would suggest blocking both - then removing and re-adding the netflix channel and trying to log in. That's how I got my Roku 2 and 3 to work. Don't think the fire tv will be any different as the app has similar restrictions I believe.

Don't have much experience with that router - but do the parental controls block all access or just http/https.

corksta

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Reply # 1162501 26-Oct-2014 17:33

Use this to help you with the issue you're having:

http://help.unotelly.com/support/articles/9488-setting-up-unodns-on-your-roku-us-

rokki

374 posts

Ultimate Geek
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Reply # 1162701 27-Oct-2014 02:23

Hi in the HG659 look for parental control , URL filter and enter the two domains 8.8.8.8 and 8.8.4.4 and your problem is solved.

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alisam

425 posts

Ultimate Geek
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Reply # 1162708 27-Oct-2014 07:19

rokki: Hi in the HG659 look for parental control , URL filter and enter the two domains 8.8.8.8 and 8.8.4.4 and your problem is solved.

Unfortunately no it isn't.

1) I made sure I had internet access via a laptop using the same ethernet cable used by the Roku 3.
2) Made the parental control settings.
3) The laptop still connects to the internet.
4) Plugged the ethernet cable into the Roku 3 and I cannot reach the internet. I tried wired and then set up wireless. Both failed on the third line whereby the Roku checks a connection to the internet. Error 009.
5) Plugged back in the laptop and it connects to the internet.

rokki

374 posts

Ultimate Geek
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Reply # 1162709 27-Oct-2014 07:21

Hi not sure why it won't work as I have the same setup. Try rebooting router and Roku and reassign ip.

alisam

425 posts

Ultimate Geek
+1 received by user: 9

Reply # 1162748 27-Oct-2014 08:17

rokki: Hi not sure why it won't work as I have the same setup. Try rebooting router and Roku and reassign ip.

Rebooted HG659 and Netcomm.
Still no luck.
However, a consequence of loading in 8.8.8.8 and 8.8.4.4 I found my Roboform password manager would no longer work. In Chrome it said the extension was disabled, but it wasn't. Removed the 2 addresses and Roboform was back to normal.

Also, the Roku 3 would then connect to the internet, but Netflix still thinks I am in NZ.

So I am going to leave it for a day or so. I don't want to spend all Labour Day trying to fix this.

alisam

425 posts

Ultimate Geek
+1 received by user: 9

Reply # 1162749 27-Oct-2014 08:17

rokki: Hi not sure why it won't work as I have the same setup. Try rebooting router and Roku and reassign ip.

rokki

374 posts

Ultimate Geek
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Reply # 1162751 27-Oct-2014 08:32

Hi the only thing I can think is the unotelly DNS is not working correctly ?

sultanoswing

734 posts

Ultimate Geek
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Reply # 1162761 27-Oct-2014 08:56

Two questions to ponder...

Is your dynamic IP address updated with Unotelly?

Can you browse Netflix from the laptop i.e. is a Roku 3 specific problem with geoblocking, or your network more generally?

alisam

425 posts

Ultimate Geek
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Reply # 1162765 27-Oct-2014 09:09

sultanoswing: Two questions to ponder...

Is your dynamic IP address updated with Unotelly?

Can you browse Netflix from the laptop i.e. is a Roku 3 specific problem with geoblocking, or your network more generally?

I don't understand your point 1. But I do have a scheduled task which updates the IP address every hour (as detailed in the Unotelly support files) with Unotelly

Unotelly is working correctly, and as previously mentioned I can connect a laptop to the Roku 3 ethernet cable and get Netflix on the laptop.

I think the problem is that Netflix thinks I am in NZ.

PS I also followed the link in a previous post and create a brand new Roku account and supplied US information. Then linked the Roku to the new account.

sultanoswing

734 posts

Ultimate Geek
+1 received by user: 130

Reply # 1162770 27-Oct-2014 09:36

alisam:

I don't understand your point 1. But I do have a scheduled task which updates the IP address every hour (as detailed in the Unotelly support files) with Unotelly

Unotelly is working correctly, and as previously mentioned I can connect a laptop to the Roku 3 ethernet cable and get Netflix on the laptop.

I think the problem is that Netflix thinks I am in NZ.

PS I also followed the link in a previous post and create a brand new Roku account and supplied US information. Then linked the Roku to the new account.

Yep - that's what I meant by point 1, and that is evidenced by the fact you can get Netflix on the laptop - sorry I should have read that bit.

The problem is not so much that Netflix thinks you're in NZ (the laptop works) but that Netflix thinks the Roku is in NZ. Let's see if it's just Netflix - do you get the "Movies" menu on your Roku, and are there lots of titles to choose form there? If so, then your Roku is being Geo-unblocked successfully, and the problem lies solely with how Netflix is set up on your Roku (it'll either be either your NF account, or the router/network settings e.g. the DNS blocking setup). Sounds suspicious that other things get messed up by blocking 8.8.8.8 and 8.8.4.4.

alisam

425 posts

Ultimate Geek
+1 received by user: 9

Reply # 1162772 27-Oct-2014 09:52

sultanoswing:
alisam:

I don't understand your point 1. But I do have a scheduled task which updates the IP address every hour (as detailed in the Unotelly support files) with Unotelly

Unotelly is working correctly, and as previously mentioned I can connect a laptop to the Roku 3 ethernet cable and get Netflix on the laptop.

I think the problem is that Netflix thinks I am in NZ.

PS I also followed the link in a previous post and create a brand new Roku account and supplied US information. Then linked the Roku to the new account.

Yep - that's what I meant by point 1, and that is evidenced by the fact you can get Netflix on the laptop - sorry I should have read that bit.

The problem is not so much that Netflix thinks you're in NZ (the laptop works) but that Netflix thinks the Roku is in NZ. Let's see if it's just Netflix - do you get the "Movies" menu on your Roku, and are there lots of titles to choose form there? If so, then your Roku is being Geo-unblocked successfully, and the problem lies solely with how Netflix is set up on your Roku (it'll either be either your NF account, or the router/network settings e.g. the DNS blocking setup). Sounds suspicious that other things get messed up by blocking 8.8.8.8 and 8.8.4.4.

No I don't see Movies.
All I can see is:
My Channels
News
Search
Channel Store
Settings

corksta

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Reply # 1162778 27-Oct-2014 10:04

Are you sure you followed all the links/guides contained within that link I posted? This was an issue that many of us faced when the change was made (regardless of which unblocking service was used) as suddenly everyone's Netflix via Roku was thinking that we weren't in the USA anymore. Of course technically we're not but you know what I mean. So the workarounds posted meant that we were able to create static routes within our modem which essentially made the lookup of the Google DNS servers redundant. If I remember there were four DNS servers that needed to be added.

sultanoswing

734 posts

Ultimate Geek
+1 received by user: 130

Reply # 1162872 27-Oct-2014 11:53

alisam:
No I don't see Movies.
All I can see is:
My Channels
News
Search
Channel Store
Settings

Righto. Assuming you want US, then it's not a Netflix problem per se. Rather, your Roku is not being successfully geo-unblocked. Therefore, your current problem also doesn't have anything to do with blocking certain DNS e.g. 8.8.8.8 and 8.8.4.4, which pertains purely to getting Netflix working on the Roku 3.

Since your Geo-unblocking *is* working on your laptop, I'm picking this is a Roku account set up problem. But before you go through the *thorough* process of re-establishing a US Roku account (or UK if that's what you're after), just try unplugging and replugging your Roku once more ;)

alisam

425 posts

Ultimate Geek
+1 received by user: 9

Reply # 1162889 27-Oct-2014 12:23

sultanoswing:
alisam:
No I don't see Movies.
All I can see is:
My Channels
News
Search
Channel Store
Settings

Righto. Assuming you want US, then it's not a Netflix problem per se. Rather, your Roku is not being successfully geo-unblocked. Therefore, your current problem also doesn't have anything to do with blocking certain DNS e.g. 8.8.8.8 and 8.8.4.4, which pertains purely to getting Netflix working on the Roku 3.

Since your Geo-unblocking *is* working on your laptop, I'm picking this is a Roku account set up problem. But before you go through the *thorough* process of re-establishing a US Roku account (or UK if that's what you're after), just try unplugging and replugging your Roku once more ;)

Just tried unplugging and plugging it back in, but no change.
Also, I had already set up a USA Roku account and linked the device to the account.

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