TVNZ App Problems?

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Rushmere

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#306352 15-Jul-2023 19:50

Anyone else currently having issues with the TVNZ App?

I’m using an Apple TV, and a lot of programmes aren’t playing - it just goes to a black screen.

A few seem to be working, but quite a few aren’t. I’m currently trying to continue watching Farscape (I’m on episode 17), but it just won’t play?

Would be interested to hear if anyone else has the same problem?

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#3104500 15-Jul-2023 20:12

Would check but currently watching the All Black game. :)
Had no issues early this evening however.

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old3eyes

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#3104501 15-Jul-2023 20:22

I thought I saw a post here in gz a week or two ago saying that TVNZ app had a DRM change because of sports. Yeah watching Farscape as well. Was working on my Chromecast last nite.

Regards,

Old3eyes

Rushmere

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#3104502 15-Jul-2023 20:25

old3eyes: I thought I saw a post here in gz a week or two ago saying that TVNZ app had a DRM change because of sports. Yeah watching Farscape as well. Was working on my Chromecast last nite.

It was working for me last night too, but not tonight unfortunately!

rugrat

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#3104509 15-Jul-2023 20:52

I have Apple TV 4K, tested Farscape S01e17 it played fine.

I also have Apple HD one, haven’t had any problems with that one and TVNZ either. Haven’t tested Farscape on it.

I watched all the Farscapes many years ago and enjoyed it.

Edit: Latest TVNZ Applic version is 4.0.0, maybe you need to update.

Rushmere

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#3104510 15-Jul-2023 20:56

rugrat:

I have Apple TV 4K, tested Farscape S01e17 it played fine.

I also have Apple HD one, haven’t had any problems with that one and TVNZ either. Haven’t tested Farscape on it.

I watched all the Farscapes many years ago and enjoyed it.

OK, thanks for checking.

I’m not sure what the problem is. I’ve just tried the same episode on the TVNZ App on my iPad, and it won’t play there either. It gives an “unrecoverable error” message, which sounds a bit final! All very odd.

notesgnome

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#3104517 15-Jul-2023 21:08

It seems fine for me tonight. However, last night, in the middle of a streaming program, it told me that my profile didn't exist, and stopped streaming. It then proceeded to show that I had no profiles at all. Restarting the app didn't help, so I suspected there was a back end issue. I left it a few hours, and it seemed to start working again.

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Rushmere

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#3104518 15-Jul-2023 21:11

notesgnome:

It seems fine for me tonight. However, last night, in the middle of a streaming program, it told me that my profile didn't exist, and stopped streaming. It then proceeded to show that I had no profiles at all. Restarting the app didn't help, so I suspected there was a back end issue. I left it a few hours, and it seemed to start working again.

OK, that’s interesting. I was just beginning to wonder if it might be account/profile related. I’ll leave it for tonight and see how it is tomorrow.

mdav056

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#3104522 15-Jul-2023 21:32

When I tried to update, it reported insufficient storage (TCL 50") - and said I had only 8 GB, which surely should be fine; deleted a few things, and it still failed. Deleted a few more things, including TV3, and it installed -- and then TV3 reinstalled fine. Go figure.

--and then I had to spend an inordinate amount of time searching for the passwords and (sigh) putting them in very tediously -- my fault as I do like to have long, random, passwords...

gml

Rushmere

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#3104529 15-Jul-2023 22:02

rugrat:

Edit: Latest TVNZ Applic version is 4.0.0, maybe you need to update.

I’ve got version 5.0.1 on my iPad (and there are no updates available), but that’s not working. I just get this:

Beavis

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#3104602 16-Jul-2023 09:07

Broken on my Apple TV Friday night. Just went to a black screen. Tried a reboot, no better. Haven’t tried since as was out Saturday. Suspect it will be all good today…

Beware of FUD...

Bung

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#3104628 16-Jul-2023 11:35

mdav056:
--and then I had to spend an inordinate amount of time searching for the passwords and (sigh) putting them in very tediously -- my fault as I do like to have long, random, passwords...

Is there any point in long, random, passwords for apps accessing free content?

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rugrat

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#3104703 16-Jul-2023 13:19

Rushmere:

rugrat:

Edit: Latest TVNZ Applic version is 4.0.0, maybe you need to update.

I’ve got version 5.0.1 on my iPad (and there are no updates available), but that’s not working. I just get this:

The 4.0.0 was for Apple TV, I have 5.0.1 on my iPad as well and is also playing s01e17. I took a screen shot, with it paused shows season, episode number and video controls, but looks like the DRM blanks out the picture for screen shot, the picture is there when playing.

mdav056

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#3104712 16-Jul-2023 13:25

Bung:
mdav056:

--and then I had to spend an inordinate amount of time searching for the passwords and (sigh) putting them in very tediously -- my fault as I do like to have long, random, passwords...

Is there any point in long, random, passwords for apps accessing free content?

Who knows, until it is too late...

gml

Rushmere

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#3104829 16-Jul-2023 17:55

It was working about an hour ago, now it’s stopped working again. *sigh*

thermonuclear

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#3108894 27-Jul-2023 22:37

Not sure if this is an app problem per se, or perhaps even a problem, but does anyone else find the Ashes cricket coverage to have annoyingly loud crowd/ambient noise compared to what was offered when the same source broadcasts were on Spark Sport?

I don't know if this is a function of how the TVNZ app works compared to how the Spark one used to, but the background noise is appreciably louder to my mind. Using the same TV and android box, it's the same Sky UK feed, what's the story?

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