Was doing light web browsing this morning when the internet suddenly stopped. Restarted router, checked ONT status, all good, anyone else having issues? I still have no internet as I'm typing.
Again I can only apologise for the interruption to service today. This is clearly not the experience we want to provide.
Unfortunately this issue began with a backend SQL database providing authentication and traffic accounting locked and was unable to process changes in the database required. While the root cause of this locking is underway, this caused some customers to disconnect and attempt reconnections, which were rejected due a required database needed as part of the authentication and session processes being locked. When this was resolved, there were backed up transactions to the database which took time to be process and cleared, further delaying resolution for these impacted customers.
I will be making a new thread in this Quic forum later today with some further information on where Quic currently stands, our issues, and what's happening internally to resolve them. I look forward to sharing this with you and will be happy to answer questions once posted.
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