What does 'received accounting stop' mean in Session history?

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OldGeek

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#320383 7-Aug-2025 14:50

I had a problem earlier today with unresponsive web pages. Note that the ONT and Router lights were all green. The problem was resolved by rebooting the ONT, which is te first time I have done this since Quic went live on Moday the 4th.

This is from the Connection Information.

Usually in these circumstances the device (Windows 11 laptop) reports 'no internet' against the WIFI status icon. However this did not happen until I rebooted the ONT. All came good then.

I am just curious - and looking to learn from this.

[Mod dit (MF): cropped screenshot, removing other tabs, keeping privacy]

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SimplePotato

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#3400765 7-Aug-2025 16:17

A stop reason of "Accounting Stop" means your session ended with "us" cleanly, meaning either your router told us to stop the session or our BNG didn't hear from your connection in a timely manner and ended your session. It doesn't have anything to do with billing :)

Views and comments are my own unless otherwise stated.

OldGeek

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#3400781 7-Aug-2025 17:31

OK thanks for that. There is a swag of entries in my Router Log. I dont have the tech skills to dig very deep. The first logged entry for today (07/08) is "PPP send LCP TermReq due to peer not responding". There follows several hundred log entries over 20 minutes when presumably the rebooted ONT solved the problem.

I dont propose to look any further but it is clear what an Accounting Stop means now.

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OldGeek

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#3401038 8-Aug-2025 13:46

This problem has occurred again this morning. Quic is reporting an 'Accounting Stop requested' event from my router (TP-LINK Archer AX50, on latest firmware release). I have no way of diagnosing the problem cause - is the router behaviour a reaction to external network issues or is is arbitrarily taking this action for reasons that are yet be determined?

I was with Voyager for over a year with this router and never observed this problem. The connection type to both ISPs is PPPOE. The only configuration change is the PPPOE credentials.

Should I be using the Quic 'lodge fault' to initiate a dialogue with Quic for more detail over what they are seeing from my router?

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OldGeek.