Constant packet loss to gateway and other destinations

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Endpoint8916

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Wannabe Geek
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#324624 5-May-2026 17:05

Hi,

I've recently switching to Quic and have been monitoring the connection using smokeping. My previous ISP had no issues with packet loss but I'm getting a constant almost 1% PL to the gateway and beyond.

I've seen some other posts about PL that date back to 2023 but would have thought this shouldn't be an issue now. Is anyone else seeing the same and is this a known issue? Pings seem pretty good to servers I need to play on but the constant PL isn't ideal.

I'm connecting via untagged DHCP using a nanopi running OpenWRT. You can see when I switched from the previous provider which had not PL issues to the gateway (their gateway not the quic one obviously).

AndrewTG

30 posts

Geek
+1 received by user: 7

#3487811 5-May-2026 17:14

Yeah it's been discussed on the Quic Discord. Unfortunately it's just kinda been getting a bit better and a bit worse over time since those 2023 posts. There were improvements very recently but still not fixed.

michaelmurfy

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#3487906 5-May-2026 22:29

@Endpoint8916 ICMP to things like an ISP's BNG and other network infrastructure are deprioritized meaning it is normal to see loss there. You need to really run a MTR or monitor endpoints you often connect to.

It is also quite common where some ISP's basically spoof ICMP so it doesn't appear loss exists. I know of a few ISP's in NZ that do exactly that from their BNG's. While there is some background loss that Quic staff do know about, outside of synthetic monitoring you shouldn't actually notice it day to day even in gaming and many Quic customers are full on gamers too.

@AndrewTG Your loss doesn't match anyone else's as previously stated in the Quic Discord. You appear to have something else going on and need to do some additional investigation there.

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AndrewTG

30 posts

Geek
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#3487986 6-May-2026 09:22

michaelmurfy:

@Endpoint8916 ICMP to things like an ISP's BNG and other network infrastructure are deprioritized meaning it is normal to see loss there. You need to really run a MTR or monitor endpoints you often connect to.

It is also quite common where some ISP's basically spoof ICMP so it doesn't appear loss exists. I know of a few ISP's in NZ that do exactly that from their BNG's. While there is some background loss that Quic staff do know about, outside of synthetic monitoring you shouldn't actually notice it day to day even in gaming and many Quic customers are full on gamers too.

@AndrewTG Your loss doesn't match anyone else's as previously stated in the Quic Discord. You appear to have something else going on and need to do some additional investigation there.

I'd love to know what your threshold for packetloss not noticeable while gaming is.

Later today I plan on connecting my PC directly to my ONT and testing CS2 there. I will also record CS2's excellent in-game network graph that should really well visualise the issue (I'll post this on a new Discord thread)

Would that be sufficient? Or do I need to order a 2degrees/One NZ connection too?

michaelmurfy

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#3488032 6-May-2026 11:45

AndrewTG: I'd love to know what your threshold for packetloss not noticeable while gaming is.

Considering there are many gamers that also play CS2 that don't have issues?

Later today I plan on connecting my PC directly to my ONT and testing CS2 there. I will also record CS2's excellent in-game network graph that should really well visualise the issue (I'll post this on a new Discord thread)

Would that be sufficient? Or do I need to order a 2degrees/One NZ connection too?

You've got something that is showing abnormal packet loss on a BNG that nobody else is having issues with. Work out if that is your PC, or your router.

Endpoint8916

3 posts

Wannabe Geek
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#3488063 6-May-2026 13:30

I do monitor to other endpoints and they all show the same issue. I do play mainly FPS games so this kind of constant PL is noticeable but it's not so much that I end up rubber banding.

Here is a snippet whilst with my previous ISP. Note there were some issues/outages during this period but you can clearly see PL isn't a concern here.

michaelmurfy

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#3488068 6-May-2026 14:04

Endpoint8916:

I do play mainly FPS games so this kind of constant PL is noticeable but it's not so much that I end up rubber banding.

Exactly my point.

Yes you see it in synthetic monitoring but I have not seen cases where rubber banding has occurred because of it. If that were the case you'll get more people jumping up and down about it. That sort of low packet loss shouldn't cause any impact to anything you're doing or running.

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Endpoint8916

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Wannabe Geek
+1 received by user: 2

#3488069 6-May-2026 14:07

I've added the hops from the MTR to smokeping so will keep an eye on it. I guess as long as it's not jumping around and stays at <1% all should be good.