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MurrayM

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#169602 19-Mar-2015 18:30
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So my Sony Bravia KDL-40CX520, purchased in October 2011 (about 3 years and 5 months ago), has developed a fault.  The bottom half of the screen has a greeny / bluey tint to it, with a well defined line between the part of the screen that works and the part with the tint.  This happens on all inputs, not just live TV.  I even get it on the start-up screen where it's bright blue against a black background.  So I'm assuming it's a fault with the panel.

The TV was purchased through Dick Smith.

I believe the Sony warranty for this TV is just 1 year.

I know that the CGA says that goods must last for a reasonable amount of time, and that Consumer produced a report that says that TV's can reasonably be expected to last for 12+ years, see https://www.consumer.org.nz/articles/4-year-old-tv-stops-working (although I'd have been happy with 5 years).

Has anyone had any luck getting Sony to repair / replace a TV that is nearly 2 and a half years out of warranty?  Does Sony had a reputation for playing hard-ball over warranties or are they a company that takes their responsibilities under the CGA seriously?

Any advice?

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mattwnz
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  #1263627 19-Mar-2015 18:48
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I don't think the warranty comes into it, as you say it is covered by the CGA which says TVs must last for a reasonable period of time. Just ask DSE to have it repaired under the CGA. IMO 3.5 years life is not a long time for a top brand.



B1GGLZ
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  #1263657 19-Mar-2015 19:10
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mattwnz: I don't think the warranty comes into it, as you say it is covered by the CGA which says TVs must last for a reasonable period of time. Just ask DSE to have it repaired under the CGA. IMO 3.5 years life is not a long time for a top brand.

+1
Just go back where you bought it and tell them you want it fixed or replaced under the CGA. I would do so up to at least 5 years after warranty expiry. After that I'd be wanting to update to the latest model anyway.
My first TV was a small (8 inch) B&W AC/DC Sharp (1963) which was still going OK after 30 yrs.

mattwnz
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  #1263663 19-Mar-2015 19:38
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It doesn't seem too unusual for a LCD panel to die after around 3 years. I have had two monitors do it and a TV, where the screen developed lines. All replaced easily by the manufacturer. I have other LCD screens though that are over 10 years old and still running fine. I have never had a backlight die, and they are the thing which I would have expected to die first.



MurrayM

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  #1264326 20-Mar-2015 21:53
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Thanks guys, I'll start by giving Dick Smith a call and see what they have to say.

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