HDMI ports broken Panasonic TV

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Stu1

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#191791 16-Feb-2016 19:41

Hi just wanting some advice, i have a Panosonic 42 inch tv 2012 model, i have 3 hdmi ports but i am not down to just one working one, i have done a factory reset as well as change the input names to game/blueray to see if they kicked back into life, but no luck so far. Has anyone replaced the main board and is it expensive or should i buy an hdmi switch?. Also as well what is a good brand of hdmi switch can they cause more damage using one?. Thanks for your help

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#1493414 16-Feb-2016 19:52

Contact the retailer, and mention the Consumer Guarantees Act. That TV isn't terribly old, and I think you have a case for asking them to sort it out for you.

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Dynamic

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#1493441 16-Feb-2016 21:24

When I first saw HDMI connections in the back of TVs I was immediately concerned about their longevity. Most HDMI cables are fairly solid and don't have a small bend radius, and cables sticking horizonally out of the back of a TV are just asking for trouble IMHO, with downward facing HDMI ports a bit less vulnerable to knocks and unwanted pressure.

My Mrs moved our Tivo a year ago and broke the end off the cable - fortunately with no damage to the Tivo HDMI port.

If you've taken reasonable care with the connections, try the CGA approach. Otherwise, HDMI switch or dump it on TM and upgrade if your budget allows.

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Stu1

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#1493442 16-Feb-2016 21:24

We have the receipt but didnt buy tv was given to us by a family member thats passed on, i might try talking to new bolds and see what they say, the tvs not that old at a loss why they have both stopped working

Masterpiece

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#1493474 16-Feb-2016 22:05

You have tried a new HDMI cable?

Is it dusty and/or damp during winter leading to corrosion?

Also call Panasonic directly generally they do stand by their product, arguably better than the majority.

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Rikkitic

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#1493481 16-Feb-2016 22:09

I have had very good luck with cheap remote-controlled HDMI switches, less good with even cheaper manually switched ones. I prefer the IR switches because I can program them into my universal remote and switching happens along with other stuff when I press the button. Completely seamless. The switches are generic and they are so inexpensive (just a few dollars) that you can easily afford to gamble on one. But I have one I bought years ago that is used constantly every day when switching between inputs and it has never given me any trouble and still works flawlessly. It is the best purchase I ever made. Just look for remote-controlled HDMI switches on Aliexpress and pick the cheapest one you can find. They are amazing value for money.

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Stu1

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#1493558 17-Feb-2016 06:26

Ive tried two different cable as well as plugging in the chromecast, might give panosonic a ring as well

Stu1

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#1493559 17-Feb-2016 06:27

Thank you will look at getting one of those to try thanks

Stu1

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#1494260 17-Feb-2016 20:15

Rang panosonic today that gave me the name of a service technician to call to come have a look, they said they would see what the outcome is. Have to weigh up the price for repair verses an hdmi switcher

Dynamic

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#1494290 17-Feb-2016 20:18

CGA
CGA
CGA

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Dunnersfella

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#1494429 17-Feb-2016 21:58

Dynamic: CGA
CGA
CGA

Not the original purchaser

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#1494597 18-Feb-2016 08:42

Dunnersfella:

Dynamic: CGA
CGA
CGA

Not the original purchaser

Not the original purchaser

Not the original purchaser

Could you post a link that confirms the CGA only applies to the original purchaser? I've simply not seen this mentioned anywhere.

Given it is a 2012 model and clearly under 5 years old, even lack of a receipt should not be an impediment to a CGA claim. It would make it a bit harder, but not impossible.

(Happy to be proven wrong, but I think people give up too easily.)

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cb1

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#1494646 18-Feb-2016 09:31

The neighbour's 50" Panasonic tv (either 2012 or 2013) had a similar issue after a few months. Was repaired under warranty by swapping the main board. This suggests it is a known/common problem over a number of models. I'd push for it to be fixed free-of-charge too.

Stu1

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#1495184 18-Feb-2016 19:49

I rang a repair shop recommended by Panasonic $100 just to look at it, rang new bolds where the purchased tv they think about 200 for a new input board and around 100 to install, They also said its really wear and tear so Panasonic would be pretty unlikely they would pay out on a claim for a tv that age. I can pay the 100 to find out what i probably know that the board is blown out or just get it fixed which may be 200 to 300 or buy a new TV around 600 to 800 for a new 42 inch, or the other option is to buy an hdmi switcher untill the tv goes or the final hdmi port goes. I will look at the CGA where we were not the original purchaser which we are unable of course to take down as they have passed on.

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#1495194 18-Feb-2016 20:02

Contact the shop again and say that as it is not a mechanical part there is no wear and tear and that if they do not fulfil their obligations as a retailer then you will have to take them to disputes tribunal over it.

The back story of how you got the TV is immaterial as people give gifts all the time and the CGA still applies.

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Dunnersfella

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#1495456 19-Feb-2016 09:55

So buying a second hand TV off Trademe now carries no risk to me?

Brilliant!

Or is this just speculation?

Once you go to arbitration they will ask for a copy of the receipt with your name attached, both from you and the retailer.

That's where things will turn on you.

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