Veon 4K TV and Xbox One X

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Everlong86

5 posts

Wannabe Geek

Topic # 224295 11-Nov-2017 13:52

I picked up a 55" Veon 4K TV (V55UHDS) for $799 last year to get ready for a 4K console that I knew would come out eventually.

Fast forward to yesterday when I purchased an Xbox One X, took it home and connected it to HDMI port 4 (2.0) which says in the manual displays 4k at 60fps.

The display flicks back and forth and never stays at the resolution.

Have read some forums and can see similar issues with the Xbox One S and curious to see if anyone found a resolution? I'm guessing it's done to something not being supported on the TV but then why say it's 4K if it can't output 4K.

I took the TV back to Warehouse today and they are sending it off for repair but who knows what will happen.

Any feedback would be appreciated.

Dunnersfella

3348 posts

Uber Geek
+1 received by user: 452

Reply # 1899266 11-Nov-2017 15:09

It may be that your TV may only offer 4K resolution, but not UHD colour support like the XBox OneX does.

Change your video settings on the XBox so it doesn't try to output colour to match the expanded colour settings that the TV can't handle.

Also, the HDMI cable may not be up to the task.

billgates

3829 posts

Uber Geek
+1 received by user: 233

Trusted

Reply # 1899268 11-Nov-2017 15:15

Use the supplied HDMI cable that came with Xbox to connect to TV. Try changing colour option to 8bit instead of 10bit under video options on Xbox

Do whatever you want to do man.

Everlong86

5 posts

Wannabe Geek

Reply # 1899278 11-Nov-2017 15:55

I am using the cable that came with the Xbox One X and I've tried several other HDMI cables.

Only is 8bit option for the colour options.

keepitwarm

246 posts

Master Geek
+1 received by user: 19

Reply # 1899284 11-Nov-2017 16:11

Have a look and see what the Xbox says under

Settings>Display and Output>Video Output>Advance Settings>4K TV Details

There you should see ticks and crosses for what is and not supported by the TV. I have read for some TV's certain HDMi ports on the TV's are fully enabled, and others may not be, like the port spec or something.

.............................................................

simple logic.

Everlong86

5 posts

Wannabe Geek

Reply # 1899328 11-Nov-2017 18:03

Thanks for the replies folks.

When I go to 4K TV Details everything is ticked except for HDR and 3D.

I've tried to enable that other setting under 4K which says it helps with 4K but same issue.

Hopefully I get a full refund from Warehouse and will just invest in a better TV.

Oneeyeblackjack7

1 post

Wannabe Geek

Reply # 1899458 12-Nov-2017 02:08

Can you let me know how you get on returning this tv? I have the same issues with my ps4 pro, and. Always used hdmi 4

MajorHavoc

11 posts

Geek
+1 received by user: 1

Reply # 1901378 15-Nov-2017 16:36

Can you force the HDMI port to HDMI 2.0. I know some brands have HDMI Auto detect, and if the HDMI port doesn't handshake properly, it will drop to 1.4 HDMI. If there is a setting on your TV, force HDMI 2.0 ?

Don't own a Veon, tempted but I am looking for a 4K TV with HDR, which Veon don't have yet :(

toejam316

644 posts

Ultimate Geek
+1 received by user: 176

Reply # 1901382 15-Nov-2017 16:55

I believe those veons from last year only deal with HDMI 1.4, which does 4k30hz at best.

Everlong86

5 posts

Wannabe Geek

Reply # 1901383 15-Nov-2017 16:58

The manual states hdmi 2.0 so hopefully a fault with the unit.

Hopefully hear something back in next few days about how the repair is going.

Will report back when I get an update.

toejam316

644 posts

Ultimate Geek
+1 received by user: 176

Reply # 1901394 15-Nov-2017 17:23

My bad it's not HDMI they have issues with but hdcp 2.2, does the Xbox require that?

Everlong86

5 posts

Wannabe Geek

Reply # 1910720 29-Nov-2017 19:19

Thought I would update you all.

Warehouse sent Veon TV off for repair, they replaced the main board so thought they found the problem but no they just must do that with everything!

They didn't test anything after, I collected the TV, back home, hooked it up and exact same problem.

Back to Warehouse and got a full refund.

Just bought a Panasonic TH55EX600Z from Magnets Benrow.

https://magnessbenrow.co.nz/clearance-models/televisions/panasonic-th55ex600z-55-4k-uhd-led-smart-tv

Got the guy down to $1300 so pretty happy and best of all is that all the boxes are now ticked under 4K on the Xbox One X.