Cancellation Fee for VDSL

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Forums › Spark New Zealand (including Skinny and BigPipe) › Cancellation Fee for VDSL

matisyahu

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#151810 6-Sep-2014 03:22

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I understand that if one cancels a VDSL connection within 12 months there is a fee (IIRC $299) however I had a connection in my old flat and then transferred that connection to my new place - if I cancel my connection is the 12 month contract based on when I first signed up with Spark or from when the reconnection took place at my new flat?

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

kngjse

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#1122986 6-Sep-2014 11:25

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Normally when you move house they won't charge you an early termination fee for your old house provided you sign up to a new 12 month contract so the 12 months would start from the date of reconnection at your new property.

matisyahu

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#1123292 6-Sep-2014 18:33

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kngjse: Normally when you move house they won't charge you an early termination fee for your old house provided you sign up to a new 12 month contract so the 12 months would start from the date of reconnection at your new property.

Ah, all good - I'll hold out till November/December then given that it is only a couple of months away.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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