Problems with international traffic on Telecom [2010 12]

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems with international traffic on Telecom [2010 12]

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49 posts

Geek

#415061 9-Dec-2010 14:50

SandyJ:
Your right..we are way behind the predictions for the future. Im waiting for a Teleporter .. although Im hoping our Teleco's arent going to be responsible for running them.. Lord knows where (or what) we will end up as given the current worldwide internet problems.

That's right! I completely forgot about teleporting! although I did hear that someone somewhere has successfully teleported a single atom. I quickly switched off because what good is a single atom to me?

tombrownzz

147 posts

Master Geek
Inactive user

#415237 9-Dec-2010 20:23

My mates telecom broadband just started running very slowly too today on international websites like techcrunch.com

kingjj

1731 posts

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#415318 9-Dec-2010 23:01

Ohh there goes the brief but enjoyable experience of being able to browse failblog.org and its associated sites without waiting 5 minutes for it to load.

Thanks for updates and interest though Paul! Much appreciated!

ptinson

677 posts

Ultimate Geek
+1 received by user: 27

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#415361 10-Dec-2010 07:43

kingjj: Ohh there goes the brief but enjoyable experience of being able to browse failblog.org and its associated sites without waiting 5 minutes for it to load.

Thanks for updates and interest though Paul! Much appreciated!

Is the front page taking that long to load for you?
Give me the URL/s and i can have it looked into.

Paul

meat popsicle

zalea

3 posts

Wannabe Geek

#415402 10-Dec-2010 09:42

I noticed that Telecom's service status alert page has changed to "No Alerts", but I'm still experiencing the same issues. Its not just international traffic, local sites even Telecom sites time out as well.

MockElvis

1 post

Wannabe Geek

#415408 10-Dec-2010 09:54

Yes, I noticed that too. They had an alert up yesterday but gone now. I'm still experiencing the problem, now issues with local sites as well as overseas sites.

New World

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friendlymonkey

180 posts

Master Geek
+1 received by user: 31

#415411 10-Dec-2010 10:01

Same problem still happening here in christchurch. I changed my dns servers.. this did not help.
Where is the information from Telecom?
For periods no sites will load at all...GAH

mwalford

49 posts

Geek

#415528 10-Dec-2010 14:15

zalea: I noticed that Telecom's service status alert page has changed to "No Alerts", but I'm still experiencing the same issues. Its not just international traffic, local sites even Telecom sites time out as well.

friendlymonkey: Same problem still happening here in christchurch. I changed my dns servers.. this did not help.
Where is the information from Telecom?
For periods no sites will load at all...GAH

Yeah - same for me in Christchurch also. The last "logged" fault in my monitoring software was at 12:34pm butI'm still seeing the problem. The thing is, my monitoring software is not as "sensitive" as I am. I can check connections manually and still experience the problem. But, since my monitoring software only checks things every 60 seconds, it may miss a couple of the 'outages'.

I guess in time we'll get an update from the guys at Telecom to let us know how they are getting on and what level the problem is at priority-wise etc.

It's just nice to have the all-clear from someone in-the-know so that we don't waste any time looking for a problem that may or may not exist anymore.

mwalford

49 posts

Geek

#415533 10-Dec-2010 14:21

Nope - add to that another logged error. This one at 2:09pm so it looks like there's still an issue. Thing is, Telecom did say there were a number of problems that happened all at the same time so I guess they are happy that the biggest problem (international sites) that's effecting people has been resolved. Which leaves the other problems (such as the rest of us are experiencing) still hopefully being worked on.

ptinson

677 posts

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+1 received by user: 27

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#415593 10-Dec-2010 15:19

Yes still being worked on and i am being asked right about now for IPs of people that we can use as test cases.
I have a few in my mail but if you could please sent them to me again then i can collate the recent ones as opposed to the past ones that may have been resolved.

Please PM me the details and I will pass them on.

Regards

Paul

meat popsicle

ptinson

677 posts

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#415638 10-Dec-2010 17:11

Hi all,

Sorry to have to close the above offer off but the tech team over this issue wants to do more testing.

Will update if i hear more.

Paul

meat popsicle

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exportgoldman

1202 posts

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#415732 10-Dec-2010 22:39

This may be a red herring, but we are also having problems with VPN'ing (PPTP) from one Telecom connection to another Telecom connection. If the client is on another ISP, then it can connect to the server which is on a Telecom connection.

I tried messing with MTU sizes but that didn't resolve it. We can make the initial port connection to 1723 but not other traffic on protocol 47 seems to flow to make the tunnel.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

diddie17

1 post

Wannabe Geek

#415738 10-Dec-2010 23:06

mwalford:
SandyJ: Ok..things are very quiet in here..has everyones problems except mine been fixed?

Made the mistake of rebooting tonight.. and now its slower than its been all day.

Will someone PLEASE tell us whats going on, Im going cross-eyed having to work on the laptop. :(

Hi SandyJ, Nope - still all ballsed up for a lot of people but I think they've just given up on venting.

I've got a case (as does everyone else I'm sure) logged at Telecom and it's gone to their Third-tier support and apparently also Alcatel/Lucent are getting involved for whatever reason. It's probably their gear that's at fault (The name rings a bell with the XT troubles a while back) Funny that.

They have confirmed to me that it's not a cache problem and that it's also not only international data that's effected. But since most of us kiwis are viewing international sites, that's where most of the problems look like they are coming from.

It's great that you're still watching and posting here because I'm sure I am not the only one who appreciates and enjoys your comments!

Regarding any sort of credit for the disruption, they told me they will look at this on a case-by-case basis ONLY AFTER the problem has been resolved. This makes sense to me of course.

I know this doesn't help your situation at all but it's all I know at this point.

I might be wrong, but I think Third-tier support is Alcatel-Lucent rather than TNZ

matisyahu

1641 posts

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#415743 11-Dec-2010 00:07

I just went on the service status page:

http://telecom.co.nz/servicestatus

It would be nice if Telecom didn't deny the existence of a problem. The non-reporting of a problem doesn't magically make the problem go away.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

doozy

245 posts

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+1 received by user: 10

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#415745 11-Dec-2010 00:31

We are not denying it ... that page is used for large scale faults that cause close to if not complete loss of service for a significant percentage of our customer base. As we've cleared up the majority of this fault it no longer fits that criteria, as mentioned several times it is still being worked on

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