You will submit an order AFTER the previous owner disconnects.. ?

Forums › Spark New Zealand (including Skinny and BigPipe) › You will submit an order AFTER the previous owner disconnects.. ?

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michael001

160 posts

Master Geek
Inactive user

#1547432 6-May-2016 08:11

Jase2985:

as with anything I don't think they could guarantee it will happen that day.

I accept that. The response sounded a lot more positive though.

Load that with hundred bucks credit, savings of $10 a month and a free combo modem, allowing me to get rid of my original ADSL and VDSL modems. It just seemed to work for my circumstances.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1547439 6-May-2016 08:37

DarthKermit:

DarkShadow: Yup. Due to limitations on the Chorus system, you can't submit a connection request while there's a disconnection request pending.

Is that a software limitation?

It's by design. If you could stack multiple service orders against a connection carnage would ensue.

NonprayingMantis

6434 posts

Uber Geek

#1547543 6-May-2016 11:36

Wheelbarrow01:

BigPipeNZ:

Wheelbarrow01:

Is the OP talking about fibre or copper services? The processes for handling each are quite different.

ADSL

If the outgoing connection is copper and the incoming order is also copper, Spark can indeed issue the incoming order prior to the disconnection of the existing line- but it will not start processing until the existing line is disconnected. It will just queue in the system.

AFAIK that's not quite the same thing.

The system will wait until the disconnection is completed and cleared (this takes 24 hours from the actual disconnection event), THEN place the order.

This will then schedule ANOTHER tech to go out to the cabinet a few days later. It doesn't mean the OP will get his broadband on the same day (quite the opposite in fact - he'll definitely get it a few days later)

NonprayingMantis

6434 posts

Uber Geek

#1547544 6-May-2016 11:37

michael001:

Jase2985:

as with anything I don't think they could guarantee it will happen that day.

I accept that. The response sounded a lot more positive though.

Load that with hundred bucks credit, savings of $10 a month and a free combo modem, allowing me to get rid of my original ADSL and VDSL modems. It just seemed to work for my circumstances.

what's the modem they are giving you for 'free'? It's quite likely to be worse than your current VDSL modem.

michael001

160 posts

Master Geek
Inactive user

#1547556 6-May-2016 11:44

NonprayingMantis:

michael001:

Jase2985:

as with anything I don't think they could guarantee it will happen that day.

I accept that. The response sounded a lot more positive though.

Load that with hundred bucks credit, savings of $10 a month and a free combo modem, allowing me to get rid of my original ADSL and VDSL modems. It just seemed to work for my circumstances.

what's the modem they are giving you for 'free'? It's quite likely to be worse than your current VDSL modem.

I currently use a NETGEAR Nighthawk R7000 router with Fibre, and have a bunch of ADSL and VDSL modems stored that I have been keeping 'just in case'.

Spark will give me a HG659b Modem, which will cover the temporary ADSL connection when I move into the new place and become a good backup for the future while allowing me to get rid of several other modems - Vigor 120, Zyxel p-870h-51a etc.

NonprayingMantis

6434 posts

Uber Geek

#1547561 6-May-2016 12:00

michael001:

what's the modem they are giving you for 'free'? It's quite likely to be worse than your current VDSL modem.

I currently use a NETGEAR Nighthawk R7000 router with Fibre, and have a bunch of ADSL and VDSL modems stored that I have been keeping 'just in case'.

Spark will give me a HG659b Modem, which will cover the temporary ADSL connection when I move into the new place and become a good backup for the future while allowing me to get rid of several other modems - Vigor 120, Zyxel p-870h-51a etc.

whilst the HG659 is a pretty decent device, your netgear is SOOOOO much better than that and can plug straight into the ONT. There will be no need at all to use your 'free' modem, especially as you already have ADSL modes to cover you off until you get Fibre.

Wheelbarrow01

1723 posts

Uber Geek

Trusted

Chorus

#1547597 6-May-2016 12:50

NonprayingMantis:

Wheelbarrow01:

BigPipeNZ:

Wheelbarrow01:

Is the OP talking about fibre or copper services? The processes for handling each are quite different.

ADSL

If the outgoing connection is copper and the incoming order is also copper, Spark can indeed issue the incoming order prior to the disconnection of the existing line- but it will not start processing until the existing line is disconnected. It will just queue in the system.

AFAIK that's not quite the same thing.

The system will wait until the disconnection is completed and cleared (this takes 24 hours from the actual disconnection event), THEN place the order.

This will then schedule ANOTHER tech to go out to the cabinet a few days later. It doesn't mean the OP will get his broadband on the same day (quite the opposite in fact - he'll definitely get it a few days later)

It's 50/50 - I have personally overseen plenty of intact connections pushed through the same day the previous connection has terminated, because termination orders post as soon as they are physically completed - they do not go to a billing stage. All it takes is an on-to-it RSP provisioning team to push the incoming order to Chorus as soon as possible. Where the previous connection was POTS + DSL, and the incoming RSP has reserved the correct linecard, Chorus can use the existing port and connect on the intact schedule (within 2 hours) - the incoming order only has to be booked for a field tech if a POTS jumper is required (phone number on a different switch to the intact) or if the DSL port has been removed, however in the majority of cases the DSL port stays attached to the linecard these days (port waiter areas excepted).

I acknowledge however that other providers are possibly unable to reserve the intact POTS linecard in ICMS in the same way that Spark currently does.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

NonprayingMantis

6434 posts

Uber Geek

#1547623 6-May-2016 13:52

Wheelbarrow01:

NonprayingMantis:

Wheelbarrow01:

BigPipeNZ:

Wheelbarrow01:

Is the OP talking about fibre or copper services? The processes for handling each are quite different.

ADSL

If the outgoing connection is copper and the incoming order is also copper, Spark can indeed issue the incoming order prior to the disconnection of the existing line- but it will not start processing until the existing line is disconnected. It will just queue in the system.

AFAIK that's not quite the same thing.

The system will wait until the disconnection is completed and cleared (this takes 24 hours from the actual disconnection event), THEN place the order.

This will then schedule ANOTHER tech to go out to the cabinet a few days later. It doesn't mean the OP will get his broadband on the same day (quite the opposite in fact - he'll definitely get it a few days later)

It's 50/50 - I have personally overseen plenty of intact connections pushed through the same day the previous connection has terminated, because termination orders post as soon as they are physically completed - they do not go to a billing stage. All it takes is an on-to-it RSP provisioning team to push the incoming order to Chorus as soon as possible. Where the previous connection was POTS + DSL, and the incoming RSP has reserved the correct linecard, Chorus can use the existing port and connect on the intact schedule (within 2 hours) - the incoming order only has to be booked for a field tech if a POTS jumper is required (phone number on a different switch to the intact) or if the DSL port has been removed, however in the majority of cases the DSL port stays attached to the linecard these days (port waiter areas excepted).

I acknowledge however that other providers are possibly unable to reserve the intact POTS linecard in ICMS in the same way that Spark currently does.

Bigpipe is naked broadband and, presumably, the OP is also wanting a naked connection from Spark. So reserving POTS etc seems like it wouldn't be necessary.

atomeara

324 posts

Ultimate Geek

#1547994 7-May-2016 14:45

If you know the people or can talk to the current people there, have you considered asking them not to cancel it and you put a churn request in for that date, it should then churn over. There billing will then stop when the churn happens and you have almost no down time. Plus a churn is normally cheaper.

michael001

160 posts

Master Geek
Inactive user

#1556644 21-May-2016 05:39

Just thought I would post the outcome. Spark's word was gold. The previous disconnection was planned for midday, 3pm we had temporary ADSL.

Overall we lost a week on cancelling and re-starting the fibre application, but it was worth it to avoid potential internet down time over a weekend, after a move.

Anyway, I'm forming a support group for people who have gone from Gigatown fibre speeds back to ADSL for anyone that is interested ;-)

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