Telecom Email (Yahoo / Xtra) Problems 1/7/2014

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Email (Yahoo / Xtra) Problems 1/7/2014

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#1087172 11-Jul-2014 14:20

It's down yet again. At least they have it on their status page, although it is also affecting pop access, not just webmail. FOr them to still be referring to this as an issue is an understandment I think. It is an ongoing problem.

Issues Accessing Yahoo Xtra Web Mail

Telecom would like to advice of a known issue affecting some customers’ ability to access email via webmail. Our technicians are currently working to resolve this issue. This message will be updated when further information becomes available. We apologise for any inconvenience.

GEOMAX

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#1087392 11-Jul-2014 18:18

good to see xtra has a reply that can be found on google search but although it is signed off it is still occurring on pop3 access.

mattwnz

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#1087403 11-Jul-2014 18:50

GEOMAX: good to see xtra has a reply that can be found on google search but although it is signed off it is still occurring on pop3 access.

It has been up and down all day, but is currently down again. Yet their website says it has been fixed. It just is not a professional level of email service. In a way I feel sorry for the telecom staff who have to deal with support tickets about it.

adx

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#1087404 11-Jul-2014 18:50

Wow, I've only just twigged to what was happening on my pop3 side. I noticed there was a correlation between getting pop3 errors on Xtra and complaints on this thread. Durrr. My ...@xtra.co.nz address is nothing more than a backup (which I don't need because my own server almost never goes down), so I don't particularly care and thought it was just a recurring problem with my setup. But it happens every few days!

Can it really be that bad?!

mattwnz

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#1087417 11-Jul-2014 19:08

adx: Wow, I've only just twigged to what was happening on my pop3 side. I noticed there was a correlation between getting pop3 errors on Xtra and complaints on this thread. Durrr. My ...@xtra.co.nz address is nothing more than a backup (which I don't need because my own server almost never goes down), so I don't particularly care and thought it was just a recurring problem with my setup. But it happens every few days!

Can it really be that bad?!

Yes, I was even told when contacting telecom directly that is was temperamental. I too also use it as a backup address, but as it is setup in outlook, I get the annoying popup box interupting me everytime it fails, and it stops other email accounts checking.

mattwnz

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#1088561 14-Jul-2014 13:51

Looks like email is down again, this time no message on their status page.

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mattwnz

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#1088572 14-Jul-2014 14:05

They do now have an update. They really need to tell customers when these problems will be fixed and what is causing them,as it now seems like a daily occurrence. Also it is a 'Problem' not an 'Issue'

Yahoo!Xtra email issue

Telecom would like to advise of a known Yahoo!Xtra mail issue affecting some customers’ ability to log into webmail and access their emails through email clients. Our technicians are currently working to resolve this issue. This message will be updated when further information becomes available. We apologise for any inconvenience.

GEOMAX

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#1088577 14-Jul-2014 14:11

mine it too. I thought it must be just me as no status etc. My o/g server had changed back to smtp so I changed it back to send.All other settings appear OK

kiwigeek1

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#1088600 14-Jul-2014 14:26

yep fault is back again.. but seems getting login error or suspended when sending emails..

which is annoying

mattwnz

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#1088627 14-Jul-2014 14:44

kiwigeek1: yep fault is back again.. but seems getting login error or suspended when sending emails..

which is annoying

The error I get via pop is the same as it has always been, which is 'service is not available' . I suspect it is a load related problem, perhaps spammers are flooding their email servers, as I also often get the same error intermittently during peak times. A lot of spammers do signup to free email accounts and send out spam. But Spark / Telecom aren't providing any explanation.

Dingbatt

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#1088696 14-Jul-2014 15:22

Sick of this crap. :-(

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

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1101

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#1088700 14-Jul-2014 15:29

Dingbatt: Sick of this crap. :-(

Yep.
The issue will be with yahoo. The issue is allways with yahoo. The issue will allways be yahoo.
Telecom will have to wait it out, just like the rest of us.

The problem telecom now has is the help lines will be completely jammed up with users who cant get their email to work.
This is a real issue for those ringing Telecoms internet help desk for non-email issues, they simply wont get through.

mattwnz

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#1088702 14-Jul-2014 15:32

1101:
Dingbatt: Sick of this crap. :-(

Yep.
The issue will be with yahoo. The issue is allways with yahoo. The issue will allways be yahoo.
Telecom will have to wait it out, just like the rest of us.

The problem telecom now has is the help lines will be completely jammed up with users who cant get their email to work.
This is a real issue for those ringing Telecoms internet help desk for non-email issues, they simply wont get through.

Yes that is a problem. Maybe Spark need a phone number just for their email system. The last 3 weeks or so, the email service has been really bad with lots of outages, and no explanations from them. It isn't a good look for their new brand, where I suspect they wanted to get away with these past negative associations.

mattwnz

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#1088741 14-Jul-2014 16:14

Looks like it is working again now, 4 hours later. I wonder if this time there will be an explanation, or whether it will just say it has been resolved.

Oblivian

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#1088783 14-Jul-2014 17:53

Apparently going to make the news with all the complaints on the FB page

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