Telecom Email (Yahoo / Xtra) Problems 1/7/2014

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Email (Yahoo / Xtra) Problems 1/7/2014

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#1088795 14-Jul-2014 18:29

should setup a direct on their helpline telling people to ditch stupid ISP email :P

mattwnz

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#1093189 21-Jul-2014 17:45

These popups have been occurring again today especially within the last few hours. So there are again problems with Sparks Yahoo email system today

Ragnor

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#1093203 21-Jul-2014 18:42

Friends don't let friends use ISP provided email.

mattwnz

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#1093205 21-Jul-2014 18:46

Ragnor: Friends don't let friends use ISP provided email.

True, but the servers shouldn't keep going down like this, Spark is one of the largest companies in NZ after all, and their CEO is one of NZ's highest paid CEOs.
It is also a bit of a problem though when your web hosting provider Orcon doesn't provide a SMTP server, and requries you to use your ISPs smtp server.

Abo

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#1093208 21-Jul-2014 18:52

The sad thing is that people still use xtra email.

Yahoo must be giving this service away for free for Telecom to want to stick with it..

mattwnz

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#1093213 21-Jul-2014 19:01

Abo: The sad thing is that people still use xtra email.

Yahoo must be giving this service away for free for Telecom to want to stick with it..

Personally I only use it for as disposable email address, and an Orcon email account that needs SMTP. The SMTP server is reasonable when it is working, because it doesn't appear to have a restriction on the size of email you can sent, like gmail does for example

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#1095135 24-Jul-2014 18:35

Anyone having problems with Spark email at the moment? I am currently getting the old popup box saying service is unavailable again for the last hour, and nothing on the spark network page. They seem to have change their network status system, as the icons on the homepage have disappeared, and if you click the new link, it takes ages to load the new status page.

Spong

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#1095260 24-Jul-2014 21:57

mattwnz: Anyone having problems with Spark email at the moment? I am currently getting the old popup box saying service is unavailable again for the last hour, and nothing on the spark network page. They seem to have change their network status system, as the icons on the homepage have disappeared, and if you click the new link, it takes ages to load the new status page.

Yes, the "Service Status" link seems to be broken like a few other things at Telecom these days. It looks like there were so many "broken, working on it" icons, so often on the Telecom homepage, they've decided to hide them one layer done. Rather ironic that they're also now broken.

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#1095316 25-Jul-2014 00:31

Ragnor: Friends don't let friends use ISP provided email.

I look at it like this:

Sending email is part of the ISP service (network access). They block port 25 so you can't send mail yourself, the SMTP MTA they provide (provide being a very flexible definition currently) is simply a proxy to replace that. Sure it has the ability to store, filter and forward messages, but these days unless you're a spammer those functions aren't particularly meaningful.

Receiving on the other hand is more than just an access function, because unless you want to run a server, there needs to be somewhere to store the messages. And if you want to use your own domain name, that's a hosting function.

mattwnz

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#1095317 25-Jul-2014 00:38

Spong:
mattwnz: Anyone having problems with Spark email at the moment? I am currently getting the old popup box saying service is unavailable again for the last hour, and nothing on the spark network page. They seem to have change their network status system, as the icons on the homepage have disappeared, and if you click the new link, it takes ages to load the new status page.

Yes, the "Service Status" link seems to be broken like a few other things at Telecom these days. It looks like there were so many "broken, working on it" icons, so often on the Telecom homepage, they've decided to hide them one layer done. Rather ironic that they're also now broken.

I wonder why noone from Spark has posted here about the ongoing problems with email. Very unusual for noone from an ISP to make any comment.

farcus

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#1095489 25-Jul-2014 11:03

mattwnz:
Spong:
mattwnz: Anyone having problems with Spark email at the moment? I am currently getting the old popup box saying service is unavailable again for the last hour, and nothing on the spark network page. They seem to have change their network status system, as the icons on the homepage have disappeared, and if you click the new link, it takes ages to load the new status page.

Yes, the "Service Status" link seems to be broken like a few other things at Telecom these days. It looks like there were so many "broken, working on it" icons, so often on the Telecom homepage, they've decided to hide them one layer done. Rather ironic that they're also now broken.

I wonder why noone from Spark has posted here about the ongoing problems with email. Very unusual for noone from an ISP to make any comment.

probably because the problems are out of Telecom's control so they wouldn't know what to say, other than the standard "our technicians are looking into the issue"

Problems now seem to be restricted to Yahoo's telecom service - the non Telecom yahoo service was fully restored a couple of weeks ago and hasn't exhibited any of the problems again.

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mattwnz

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#1095780 25-Jul-2014 17:49

farcus:
mattwnz:
Spong:
mattwnz: Anyone having problems with Spark email at the moment? I am currently getting the old popup box saying service is unavailable again for the last hour, and nothing on the spark network page. They seem to have change their network status system, as the icons on the homepage have disappeared, and if you click the new link, it takes ages to load the new status page.

Yes, the "Service Status" link seems to be broken like a few other things at Telecom these days. It looks like there were so many "broken, working on it" icons, so often on the Telecom homepage, they've decided to hide them one layer done. Rather ironic that they're also now broken.

I wonder why noone from Spark has posted here about the ongoing problems with email. Very unusual for noone from an ISP to make any comment.

probably because the problems are out of Telecom's control so they wouldn't know what to say, other than the standard "our technicians are looking into the issue"

Problems now seem to be restricted to Yahoo's telecom service - the non Telecom yahoo service was fully restored a couple of weeks ago and hasn't exhibited any of the problems again.

But they still have the responsibility, as they have chosen to subcontract out to another company, but Spark still have to support it. It is really the same with Chorus, where chorus provides the network backbone, but Spark still have to support it, and take ownership of the problem, when there are problems.

Ragnor

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#1095806 25-Jul-2014 18:46

Yes but... they don't have any responsibility to check/post on Geekzone because Geekzone is not an official Spark/Telecom support channel.

mattwnz

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#1095818 25-Jul-2014 19:13

Ragnor: Yes but... they don't have any responsibility to check/post on Geekzone because Geekzone is not an official Spark/Telecom support channel.

Maybe not, but even on their official support channels they won't shed any more light on the cause of the ongoing problems. Really the only thing they have told me is that Spark email can be temperamental at times, and to reduce the number of checks it is doing per hour to 3 checks per hour (once every 20 minutes), which isn't a solution and doesn't solve it. If it is 'temperamental', then that is a problem at their end supplier, which they need to fix. We aren't able to contact Yahoo directly, as we aren't a direct yahoo customer, it is a resold service.
Any other ISP on here will chime in on any problems if you post in their forums.

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#1099743 31-Jul-2014 23:22

SPARK: "The transformation is underway to become a digital services company ..."

So they're transforming into something they evidently don't have the capability or capacity to do, like email. Well played Telecom.

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