Telecom Email (Yahoo / Xtra) Problems 1/7/2014

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Email (Yahoo / Xtra) Problems 1/7/2014

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Uber Geek
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#1099893 1-Aug-2014 10:25

adx: SPARK: "The transformation is underway to become a digital services company ..."

So they're transforming into something they evidently don't have the capability or capacity to do, like email. Well played Telecom.

Not true.
Telecom dont have the same/as many issues with their paid email services .
Its the 'free' .xtra emails they dont seem to care about & flogged them off 1st to MS/hotmail & then to yahoo.

There have been telecom techs posting (unofficially) about this yahoo issue on this forum , just look at one of the MANY past threads .

:-)

mattwnz

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#1100112 1-Aug-2014 15:49

1101:
adx: SPARK: "The transformation is underway to become a digital services company ..."

So they're transforming into something they evidently don't have the capability or capacity to do, like email. Well played Telecom.

Not true.
Telecom dont have the same/as many issues with their paid email services .
Its the 'free' .xtra emails they dont seem to care about & flogged them off 1st to MS/hotmail & then to yahoo.

There have been telecom techs posting (unofficially) about this yahoo issue on this forum , just look at one of the MANY past threads .

:-)

They haven't posted about these most recent onging problems that have been going on for a few months now.

BTW Spark email is down again, and their facebook page is full of people currently having the problems again. Their management really needs to do something about the problems with their Spark email systems, but their management may not be aware of the problems? I would think they would want it fixed before the rebrand, so it doesn't taint the fresh new brand. I would think the last thing they would want is the old associations with the old brand rolling over into the new brand.
The other problem is that each time this happens it clogs up their support system for other issues, as people will immediately phone them, potentially creating an hour plus hold queue, where someone with a broadband connection problem also gets affected.

Spong

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Trusted

#1100134 1-Aug-2014 16:26

1/8/14 4.25pm.

OK, Let's check the Telecom status page link on the main site.

This gives:

"Oops. We can't find the page you are looking for."
Techie people call this a '404' error. We just call it embarrassing"

This says it all.................

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

1101

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#1100231 1-Aug-2014 18:05

And its down again Friday 6pm (not just for me either, as noted on other forums)
The help line will be running hot at the mo

Telecom cant even be bothered updating their status page
A 3rd world email service . Get you sh8te together & admit when theres a problem.

Zigg

437 posts

Ultimate Geek
+1 received by user: 307

#1106355 11-Aug-2014 12:39

Ding ding, round (lost count)

11th August, Last updated @ 10:44 am
Email Issue

Sending Yahoo!Xtra email using third party email clients is temporarily unavailable for some customers. You can access Yahoo!Xtra email online via webmail at www.xtramail.co.nz.
Our technical teams are working to resolve the issue with high priority.
We sincerely apologise for the inconvenience.
Please continue to check our email service alert page for real time updates about service restoration.

raydog2k

4 posts

Wannabe Geek

#1106389 11-Aug-2014 13:07

Thanks for that mate
Was wondering why scan to email wasn't working, using send.xtra.co.nz

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adx

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Geek
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#1106556 11-Aug-2014 15:33

Aaaaargh. I'm trying to accept a purchase order. I can see it, but I can't reply to it.

Perhaps Tele hang on Spark would allow interested (desperate?) users to opt out of their Yahoo-based email, and send via a cut down MTA called smtpactuallyworks.xtra.nz, that definitely IS something a single low powered server could do (going back to my previous suggestion). I'd sign up for that experimental unreliable non-guaranteed (but actually works) service.

People a bit more SOL if they want to opt out of Yahoo for incoming, because off the top of my head I can't think of a way to alter the MX records just for them. I guess just trusting Yahoo's mailserver to be down most of the time and having anything else as a backup would do the trick!

Come on Spark. Your name change could make some sense, if it was followed up by actions (not more trick marketing). At the moment it's more like the sound you might hear coming from a laundry appliance with some unspecified electrical fault: Bzzzt bbbz bbbbzt bbbz BLAM.

kiwigeek1

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Inactive user

#1108420 14-Aug-2014 14:25

Pop/imap seem to be down again for me.. auth error or service not available

however login via the yahoo telecom link brings it up

mail.yahoo.com fails to load too

dns ip change again?

mattwnz

20520 posts

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#1108423 14-Aug-2014 14:27

kiwigeek1:
Pop/imap seem to be down again for me.. auth error or service not available

however login via the yahoo telecom link brings it up

mail.yahoo.com fails to load too

dns ip change again?

Sigh. Yes Spark email is down again. Doesn't appear rebranding has fixed it.

happyone65

131 posts

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#1108428 14-Aug-2014 14:35

maybe they need to employ a electrician (spark)lol that might fix it.

mattwnz

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#1108446 14-Aug-2014 15:05

happyone65: maybe they need to employ a electrician (spark)lol that might fix it.

Don't think a sparky will help. But spell their name backwards, and that describes the email service.

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GEOMAX

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#1108448 14-Aug-2014 15:10

is this the official status site? http://store.spark.co.nz/static/html/service.html
If it is they don't know they have a problem yet.

farcus

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#1108452 14-Aug-2014 15:13

seems to be a wider yahoo problem this time round rather than being restricted to Telecom/Yahoo accounts

mattwnz

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#1108456 14-Aug-2014 15:18

GEOMAX: is this the official status site? http://store.spark.co.nz/static/html/service.html
If it is they don't know they have a problem yet.

I see their facebook page has it listed, but not on that status page. They really need to get that looked into.

Looks like they have got the old telecom branding on their too. I would have thought that a 20 million rebrand would have found all the telecom logos to replace.

mattwnz

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#1109502 16-Aug-2014 14:26

Interesting that Radio NZ was discussing this problem with Spark Email, and it had some interesting information in it. the audio can be heard at http://www.radionz.co.nz/national/programmes/thepanel/audio/20145865/the-panel-with-gary-mccormick-and-peter-elliott-part-2 . Its 7min 40 into it

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