Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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161 posts

Master Geek
+1 received by user: 1

#317088 11-Apr-2010 19:41

flanno:
I have been reading back through this thread but as I don't really understand how all this works I can't really grasp whether this is a problem that is going to be fixed or whether I should give up and change plans, can someone quickly explain it to me in layman's terms?!?

I wish we could but the information we have received from Telecom is mixed and confusing. There was information about a hardware fault in the global gateway (the link from NZ to overseas that Telecom runs) but others have said it isn't that. Telecom haven't really said much.

So sorry I couldn't help me but there seems to be no concrete answer. It has been MUCH better for me in the past few days and I think that is a common consensus amongst most users, but some are still having issues.

I just tried TVNZ on demand and it was fine for me, but for others it is still an issue.

System

521 posts

Ultimate Geek

#317120 11-Apr-2010 21:06

ArranH:
flanno:
I have been reading back through this thread but as I don't really understand how all this works I can't really grasp whether this is a problem that is going to be fixed or whether I should give up and change plans, can someone quickly explain it to me in layman's terms?!??

I wish we could but the information we have received from Telecom is mixed and confusing. There was information about a hardware fault in the global gateway (the link from NZ to overseas that Telecom runs) but others have said it isn't that. Telecom haven't really said much.

So sorry I couldn't help me but there seems to be no concrete answer. It has been MUCH better for me in the past few days and I think that is a common consensus amongst most users, but some are still having issues.

I just tried TVNZ on demand and it was fine for me, but for others it is still an issue.

Yes it has been much better, a few more things ironed out and it will be better

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

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ArcticSilver

731 posts

Ultimate Geek
+1 received by user: 148

#317164 11-Apr-2010 23:24

We'll, ive just given up again trying to play Bad Company 2.

There is just too much lag. Frequent disconnects and huge delays seem to be the norm at the moment if the server is outside of NZ (just random DC's within NZ).

Nearly at the point where im gone.

Back when i joined this was advertised for gaming.

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

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#317165 11-Apr-2010 23:31

Gaming on local NZ servers on Big Time is fine.

I spent most of today playing Street Fighter IV and Company of Heroes against a friend who is also on Big Time, no problems.

Then played some Left 4 Dead 2 expert realism on the Telstraclear Servers, <20ms ping the whole time.

However playing on servers outside NZ is extremely variable!

eg: FPS servers based in Aussie used to be ok a month or so ago, however latency, jitter and packet loss seem to be fairly common now.

The extremely excessive shaping on ssl traffic seems to screw over any mmo players using tunnelling services to US servers too.

pasho

72 posts

Master Geek

#317167 11-Apr-2010 23:41

Who here was reading the news for the past month? was there any mentions about BT/general(internet outages) faults?
now look http://www.nzherald.co.nz/technology/news/article.cfm?c_id=5&objectid=10637612
100 people got their vmail screwed over and its on the from page of tech column... i just dont get it

DravidDavid

1907 posts

Uber Geek
+1 received by user: 305

#317174 12-Apr-2010 00:24

Maybe its Y2K running late.

Why does all this have to happen as soon as I start using Telecom?

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BigMal

998 posts

Ultimate Geek
+1 received by user: 160

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#317184 12-Apr-2010 05:50

Not sure if this has been posted....
http://www.stuff.co.nz/business/3570623/Crawling-Big-Time-annoys-Telecom-customers

crazed

484 posts

Ultimate Geek
+1 received by user: 26

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#317193 12-Apr-2010 07:21

We famous? lol

CraZeD,
Your friendly Southern Geeky Fellow :P

crazed

484 posts

Ultimate Geek
+1 received by user: 26

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#317194 12-Apr-2010 07:23

Ragnor: Gaming on local NZ servers on Big Time is fine.

I spent most of today playing Street Fighter IV and Company of Heroes against a friend who is also on Big Time, no problems.

Then played some Left 4 Dead 2 expert realism on the Telstraclear Servers, <20ms ping the whole time.

However playing on servers outside NZ is extremely variable!

eg: FPS servers based in Aussie used to be ok a month or so ago, however latency, jitter and packet loss seem to be fairly common now.

The extremely excessive shaping on ssl traffic seems to screw over any mmo players using tunnelling services to US servers too.

Playing the likes of battlefield Bad Company 2 on NZ servers is very much hit and miss, I know of several people including myself on Bigtime who are having problems with this. The servers are based on Telstraclears network.

CraZeD,
Your friendly Southern Geeky Fellow :P

Lias

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Lifetime subscriber

#317230 12-Apr-2010 09:28

crazed: I find I can generally play fine on the ON3 - Powered by TelsraClear servers.. The older On3 servers that were hosted at iconz I believe were hit and miss, but I've heard they have all been ported to clear now, so in theory should be fine too.

Also: Yay dom post & I assume Claire (cant see a Byline line?) for writing an article on this.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

crazed

484 posts

Ultimate Geek
+1 received by user: 26

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#317237 12-Apr-2010 09:53

Lias: crazed: I find I can generally play fine on the ON3 - Powered by TelsraClear servers.. The older On3 servers that were hosted at iconz I believe were hit and miss, but I've heard they have all been ported to clear now, so in theory should be fine too.

Also: Yay dom post & I assume Claire (cant see a Byline line?) for writing an article on this.

hmmm so I wonder why I keep getting disconnects :( ON play on the ON3 servers, generally always the TCL based ones. Our Team actually has a BC2 server hosted in Sydney and I get a better connection to that server.

Also on a side note, for the Telecom staff that are here in what ever capacity, Would telecom do a Capped 40Gb plan? (Slow to 56k after 40Gb) Would change to the Telecom Pro but not happy with the $20 per gig charging.

CraZeD,
Your friendly Southern Geeky Fellow :P

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k1wi

484 posts

Ultimate Geek
+1 received by user: 111

#317447 12-Apr-2010 18:09

Ah,

I too had thought that the speed of Facebook was an absolute crawl - I didn't realise it was so widespread. 3/4 pings to facebook.com time out. and I definately note serious lag. It's to the point where I prefer to use facebook away from home - that's not right!

Perhaps Telecom's feeling the pinch of everyone playing Facebook Zynga games.

Ragnor

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#317465 12-Apr-2010 19:01

Yes ON3 are using Clearnet Deluxe servers now.

The Clearnet Deluxe game servers that I've been playing L4D2 on fine, on Big Time are now also hosting multiple different games for ON3 including BC2.

You can see the list here
http://forums.on3network.co.nz/index.php?action=serverlist

Perhaps it's exchange backhaul congestion in peak time in your area?

Telstraclear and Telecom appear to be directly interconnected via global gateway domestic.

I don't think a direct national traffic like this would need to go through the Big Time shaping hardware (could be wrong I guess), what would be the point of doing time consuming DPI on traffic like this?

tracert 203.97.27.199

Tracing route to gfep1.clear.net.nz [203.97.27.199] over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.0.1
2     1 ms    <1 ms    <1 ms 192.168.1.1
3     9 ms     8 ms    10 ms 210-55-69-120.iprolink.co.nz [210.55.69.120]
4     *        *        *     Request timed out.
5     8 ms     7 ms     7 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
6     8 ms     8 ms    10 ms g1-0-0-4.akpr1.global-gateway.net.nz [210.55.202.52]
7     8 ms     8 ms     8 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]
8    10 ms     9 ms     8 ms front1-clix.clear.net.nz [203.167.243.212]
9     9 ms    10 ms     9 ms gfep1.clear.net.nz [203.97.27.199]

Trace complete.

crazed

484 posts

Ultimate Geek
+1 received by user: 26

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#317506 12-Apr-2010 20:46

This is what I get to say the BC2 # 2 server on IP 203.97.27.200

C:\Documents and Settings\CraZeD>ping 203.97.27.200

Pinging 203.97.27.200 with 32 bytes of data:

Reply from 203.97.27.200: bytes=32 time=29ms TTL=120
Reply from 203.97.27.200: bytes=32 time=28ms TTL=120
Reply from 203.97.27.200: bytes=32 time=28ms TTL=120
Reply from 203.97.27.200: bytes=32 time=65ms TTL=120

Ping statistics for 203.97.27.200:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 65ms, Average = 37ms

C:\Documents and Settings\CraZeD>tracert 203.97.27.200

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

1    25 ms    99 ms    99 ms 192.168.1.254
2    50 ms    39 ms    52 ms 210-55-67-1.adsl.netgate.net.nz [210.55.67.1]
3     *        *        *     Request timed out.
4    27 ms    35 ms    57 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
5    44 ms    34 ms    53 ms g1-0-0-4.akpr1.global-gateway.net.nz [210.55.202
.52]
6   131 ms   100 ms    76 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]

7    39 ms    39 ms    52 ms front1-clix.clear.net.nz [203.167.243.212]
8    37 ms    44 ms    57 ms gfep2.clear.net.nz [203.97.27.200]

Trace complete.

C:\Documents and Settings\CraZeD>

CraZeD,
Your friendly Southern Geeky Fellow :P

Ragnor

8279 posts

Uber Geek
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#317528 12-Apr-2010 21:40

For comparison here's mine to that ip address...

tracert 203.97.27.200

Tracing route to gfep2.clear.net.nz [203.97.27.200] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 192.168.1.1
3 9 ms 9 ms 9 ms 210-55-69-120.iprolink.co.nz [210.55.69.120]
4 * * * Request timed out.
5 7 ms 7 ms 7 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
6 7 ms 7 ms 8 ms g1-0-0-4.akpr1.global-gateway.net.nz [210.55.202.52]
7 8 ms 8 ms 7 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]
8 9 ms 9 ms 8 ms front1-clix.clear.net.nz [203.167.243.212]
9 9 ms 8 ms 9 ms gfep2.clear.net.nz [203.97.27.200]

Trace complete.

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