So, I have a mate who is based out North Christchurch in what would be classed as rural - North Loburn. His area is being targetted by Scorch Communications which appears a wireless internet provider so prior to making any decision about swapping he's keen to understand if he can look at his current line / setup to see about any improvement.  He's on a spark unlimited broadband plan but is constantly finding his plan to be fairly unuseable with constant page timeouts and very very very slow download speeds. His kids are going mad as their xbox 1 takes days to download a sizeable patch etc. Suffice to say, after about 6 months of accepting it he's keen to do something.  He's logged into his modem and sent me some of the following information.  I can't see anything dreadful re line attenuation ( thought it would be high) or noise but perhaps some of the smarter folks on here can point me ( and him ) towards any resolvable issues. Thanks for your advice

Modem is a Technicolor TG582n

Bandwith Up / Down [kbps]    864 / 7.552

Output Power Up / Down [dBm]    11,9 /  11,37

Line Attenuation Up / Down [dB]   9 / 16.5

SN Margin Up / Down   13 / 12,1