Moved house and requested Vodafone to install TV and Broadband. They are citing they can't because the line is already assigned to a different Spark customer. I know the previous tenant - she sits next to be at work - she has called Spark three times. Firstly to transfer her service to her new property - which they have done. Secondly to ask why they didn't disconnect her service from the previous property as part of the transfer as I told her it was still installed. Thirdly to ask why it still has not been disconnected.

I have called Spark myself and they have advised me that the tenant requested the service to be disconnected on 2 November - actually they requested it on the 2 October. Basically the best and fastest way to get a service now is through Spark and therefore they have a monopoly until the 2 November when they will release the line. What is that about?

Any ideas about how I could get broadband people?