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Rizzrack

11 posts

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+1 received by user: 4


#311626 2-Feb-2024 00:46
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Hi All, recently joined Spark's 4G wireless broadband at a rural property.

 

The place has line of sight to a spark cell tower around 500m away and connection quality is always good.

 

However download speeds seem to be way lower than performance indicates.

 

I am expecting around 80-100mbps down however at times I am only getting around 2-3mbps down.

 

Upload is very quick and hovers around 50-60 mbps with minimal change.

 

Could it be a network/modem setting im not getting right?

 

What are usually the causes for problems like this?

 

 

 

Thanks in advance :)


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gajan
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Spark NZ
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  #3193193 10-Feb-2024 12:44
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FYI - I am working with the OP on this issue - appreciate the comments from others, but these are not related issues here, and is not the same as a previously related issue reported by @DS248

 

 





My comments and remarks are not necessarily of my employer.




Rizzrack

11 posts

Geek
+1 received by user: 4


  #3199032 23-Feb-2024 12:09
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Since last night, I can report that my issue has been fixed. @gajan has been working with me helping find a fix over the past couple of weeks.

 

I was up notified that teams were sent out to the tower and some changes/fixes were made there.

 

As of now, I now can keep a stable connected and maintain solid connection speed.

 

Thank you so much for your help on this. Much appreciated.

 

 

 

If I'm running a sustained download connection, speed is usually around 130-140Mbps, short downloads I am consistantly getting over 200 off peak.

 

 

 

 

 


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