Slow international connection Sunday afertoon

Forums › Spark New Zealand (including Skinny and BigPipe) › Slow international connection Sunday afertoon

andynz

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#136767 8-Dec-2013 14:06

Anyone else experiencing slow international connections this afternoon? I am with Full Flavour Media and around mid day international speed dropped from around 8mbs to 100kbs.

Speedtest to Sydney works ok, sometimes but speedtest to US west coast times out.

Did the usual modem reboot ect and all working fine. Local sites loading at normal speed.

Cheers
Andy

PeterReader

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#947450 8-Dec-2013 14:06

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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andynz

360 posts

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+1 received by user: 28
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#947465 8-Dec-2013 14:32

Sorry, I posted in the wrong section, should have been NZ broadband and having tested 3G it looks like a problem with international traffic via Full Flavour Media.

batman222

5 posts

Wannabe Geek

#948289 9-Dec-2013 20:39

...and so it continues, lost packets, and bad connectivity with anyone beyond of AU. I wasn't even able to stream BBC 64kbps this morning. Multi threaded downloads are very poor and I've given up on them. This has been something of an issue for a month now, I hope it gets sorted soon.

nitrotech

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#948316 9-Dec-2013 21:37

Have you logged a fault? I'm sure the guys will try and get it sorted for you

andynz

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#948404 10-Dec-2013 07:11

In my case I logged a fault but the speed returned to normal sometime Sunday evening.

May be by coincidence but I had a report from our vps hosting company of ddos attacks in Europe at the same time. I don't see how west coast access would effected by that so still a mystery on why the international traffic issue for 6 hours or so. ISP says no reports of problems at their end.

As far as the previous post your issues sound more serious. Has your ISP been helpful in finding the trouble?

batman222

5 posts

Wannabe Geek

#948802 10-Dec-2013 16:11

My ISP is Full Flavour, alas, and I have logged an issue previously. They did mention that their wholesaler was putting new equipment in to alleviate an issue, but it seems to be to no avail at present. I was hoping to find the issue was common, hence my post.

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andynz

360 posts

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#948805 10-Dec-2013 16:14

Interesting to get your feedback batman222. I have been with FFM for a couple of months now. How long have you been with them?

batman222

5 posts

Wannabe Geek

#949440 11-Dec-2013 15:22

I've been with them about 12 months, I think.