Upgraded to VDSL but upload speed stays the same?

Forums › Spark New Zealand (including Skinny and BigPipe) › Upgraded to VDSL but upload speed stays the same?

Coyroski

2 posts

Wannabe Geek

#140810 20-Feb-2014 20:34

Hello, I upgraded to VDSL from ADSL2+ and a technician and his learning on the job apprentice from Chorus came today to install it.
The technician himself was excellent, he explained everything he was doing/going to do in a manner which was easy to understand. He ended up running a new cable from the ceiling of the property down to a new phone jack.

However, after the end of the installation he said the line was getting speeds of ~40mbps down and 10 up. When I did a quick test on speedtest.net the speeds were 22 down and <1 up, compared to the previous ADSL speeds of 8 down, <1 up.

I'm not trying to be picky and I appreciate the increased down speeds but the customer service people and online advertising states upload speeds should be between 5 to 15 mbps.

Here are some of the line stats, I'm using the Telecom supplied Huawei HG630b.
Downstream line rate (kbit/s) 43217
Upstream line rate (kbit/s) 10354
Downstream SNR (dB) 12.2
Upstream SNR (dB) 15.1
Downstream line attenuation (dB) 12
Upstream line attenuation (dB) 24.3
Downstream output power (dBmV) 13.5
Upstream output power (dBmV) -5.2
Downstream CRC 30
Upstream CRC 3
Downstream FEC 22726
Upstream FEC 1232

PeterReader

6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#991381 20-Feb-2014 20:34

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#991395 20-Feb-2014 20:42

Your physical connection is on VDSL2 already, but I think Telecom still have you on the ADSL2+ profile.

Call Telecom and ask them to confirm they or Chorus has moved you to the VDSL2 profile. Once they have confirm you are on the VDSL2 profile, give it a few hours to kick in.

If speed did not improve after a few hours, you might need to hard reset / factory reset your VDSL2 router. I was stuck on the ADSL2+ profile for more than 36 hours until I hard reset my router.

Coyroski

2 posts

Wannabe Geek

#991409 20-Feb-2014 20:54

AKLWestie: Your physical connection is on VDSL2 already, but I think Telecom still have you on the ADSL2+ profile.

Call Telecom and ask them to confirm they or Chorus has moved you to the VDSL2 profile. Once they have confirm you are on the VDSL2 profile, give it a few hours to kick in.

If speed did not improve after a few hours, you might need to hard reset / factory reset your VDSL2 router. I was stuck on the ADSL2+ profile for more than 36 hours until I hard reset my router.

Okay, I'll do a hard reset and wait until tomorrow. If it doesn't improve I'll give them a call.

Thanks.