ubergeeknz: If I understand it correctly, internal wiring IS their problem if you have the wiring maintenance. So just push them into investigating.
The threat of a fee if they prove the fault into your house is probably just that; a threat.
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sewsable: I worked for them for years so I know how the wiring maintenance thing works too, though apparently the guy on 120 doesn't. I guess my main worry is if it's the modem then we'll have to pay them cos that's not their responsibility. I don't see how it could be, surely the weather doesn't affect a modem that's inside and out of the weather; seems more likely that it's a joint somewhere between our place and the exchange but before I insist on more investigation I'd like to find out if anyone else has had the same problem and what the cause was for them.
sewsable: Only ADSL goes down, phone line is fine (I called 120 on it); haven't checked the modem stats, will have to see how to do that. I do know that on the previous occasion Telecom checked they could see that the connection was dropping off frequently in the rain.
I dont think it's congestion, most people around here are out at work during the day, would understand if it was happening just at night, but was at various times today and started the second the rain hit the ground.
ubergeeknz: Should be easy enough to beg/borrow/steal another modem and rule that out, no? And if you don't have any master filter installed, shell out and get that done anyway. If it is internal wiring, then you'll have that fixed at the same time. If it's not, you can definitely say it's Telecom's problem.
newbellies: I currently have the same problem and I too have a splitter. I would say I've wasted about 8 hours of my life on phone with Spark so far, over the past 10 months. Numerous Chorus techs have been sent out. Most recently they've noted that splitter was never setup correctly in the first place. Stay tuned.
I hate to say it, but you might need to become a jerk on the phone to get something to happen. I'm surprised they aren't willing to send you a modem. They sent me two ....