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3111 posts

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#152305 23-Sep-2014 10:02
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I have a work colleague that has ADSL with Spark and a modem/router that is apparently 'at least' 5 years old.
Apparently it doesnt have wifi built in - so it must be reasonably old.

She wants to stay with Spark and wants to have wifi available.

Do Spark provide customers with upgrades to wifi enabled routers?
Do you have to buy or will they do a 'sign again for 12 months and we will give it for free' sort of deal.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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  #1134358 23-Sep-2014 10:06
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Customer retention calls seem prioritised by all ISP's, just ring and ask?


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  #1134369 23-Sep-2014 10:18
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They are usually happy to oblige in exchange for a contract period. As above, give them a call. The worst thing that could happen is they say "no", so nothing to lose.

Keep calm, and carry on posting.




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  #1134379 23-Sep-2014 10:28
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Relatives got a new one last year after signing to a new 12 month contract.

Alternatively if she is in UFB ready area could upgrade to that, or VDSL.

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  #1134407 23-Sep-2014 10:49
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I know of several people who were able to get a new free router by re-signing for 12 months. They will also sell the HG630b for only $149 if you don't want to enter a contract. Be aware it does not have Gigabit LAN ports, only 100Mbps.

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  #1134418 23-Sep-2014 11:06
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Do they now charge a modem shipping & handling fee?

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  #1134435 23-Sep-2014 11:18
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If you don't want to sign up for a year you will find plenty of All in ones handed out by ISP's on TM for $40-50. 

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  #1134472 23-Sep-2014 11:59
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We got a new modem for nothing when signing to a 12 month VDSL contract with Spark after our old ADSL modem died. Stayed on the same plan as we were before too so worked out really good.

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iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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  #1134845 23-Sep-2014 19:16
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If you use online chat they can normally sort you out. That's the least painful process to get a new modem IMHO.


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  #1134857 23-Sep-2014 19:25
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Thanks for the advice. I will pass it on. Probably worth her giving spark a nudge.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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